Capacity and Layout
Ratings & Reviews
August 27th, 2021
I had lessons here a few years ago which were good. The slope is gentle, wide enough and has plenty of distance to stop. The outdoor shops are handy (had two great coats from them over the years) and there's decent places to eat. Ski hire is useful and apparently there's a santa's grotto around Christmas time!GOOGLE REVIEW
September 1st, 2021
Booked a 2 hour beginners lesson for 2 adults and a 12 year old via Groupon. Customer service at chill factor was great in sorting a small query. We arrived 15 minutes before, but realistically it takes half an hour to get ready. The instructor, Mark, waited patiently for us and was patient, friendly, helpful and encouraging throughout the lesson. We had a fantastic time and have booked another session. Can't recommend this highly enough and Mark was exceptionally good at teaching.GOOGLE REVIEW
August 23rd, 2021
Been to many indoor slopes around the UK and this is the best. Just the look of the place when pulling up got me excited. It's brilliant the button lift is much better than the rope lift at other places, few icy patches as expected but overall a good experience. Not too many people booked onto the slopes either which was really good.GOOGLE REVIEW
September 14th, 2021
I always have a great time at the chill factor. The staff are just amazing. I ski quiet well but sometime when I want to learn a new skill and cannot seem to grasp it, a staff member or a random person is always there to offer advise. The shops and restaurants are great after a morning on the slopes. Wish the staff at the castle in the air where more on the ball. But overall it's, like a little holiday when I'm at the chill factor ⛷️🏂🏔️🌲❄️GOOGLE REVIEW
August 30th, 2021
Really enjoyed the family snow park session with the family, something different and the children really enjoyed the experience. Brilliant customer service by a young lad called Archie, he was so polite and well mannered and definitely a people’s person! With great communication skills, this was also a bonus. This lad definitely needs some form of recognition from the management team, as it’s workers like this that want people to come back again, which has a great impact on businesses. The place was perfectly designed making you feel your out of the country! Nice variety of shops around including food and drink, would definitely recommend this place.GOOGLE REVIEW
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