Lane7 London Victoria, Full Venue Hire

Must say we have been very let down. We came here for the first time a year ago not long after it opened. It was our first date and we had a great experience, staff were really kind and helpful. A year on we decided to come back to relive the moment. A very stark experience. We arrived and couldn’t hear the lady at the reception desk, who was also really struggling to hear us. We had pre booked mini golf and then bowling. Arrived upstairs for the mini golf and there was no one to greet us or to take our drink orders, unlike last year. The mini golf was overrun by a company outing. We then went downstairs to enquire about our bowling slot, which was pre booked. The lady at the desk said there might be a free lane in 30 minutes so we went downstairs to the arcade. The cards that we had purchased last time no longer worked so had to get new ones. Most of the games didn’t work anymore, either broken or not loading. Total waste of money. Went back upstairs to see about the bowling and the lady at the desk said no one had allocated us a bowling lane and that we would have to wait another hour. We said that was too late and we’d like a refund. She said she can’t do that. All of this had to be communicated via shouting as the music was still too loud. She gave us an email to contact the head office for a refund. We emailed the head office, all we got was a rubbish reply about rebooking but they can’t offer us a refund even though it was their fault. Said they would investigate further and get back to us but no reply since May, it’s now August. AVOID!!!! Much better places around London, this place is not worth your time. Such a shame it has gone so downhill in a matter of 12 months. Waste of your time and money.