Although I only have good things to say about the amazing chef and team, unfortunately the service left a lot to be desired. We received an email after booking inviting us to get there at 6pm to watch the chef’s cooking with a few cocktails ahead of dinner being served at 6.45. When 7.30 rolled around and we asked the wait staff how much longer we could expect to wait for dinner and we were told “it will be one minute”. 20 minutes later, (by which point we had been there for nearly 2 hours) we still didn’t have any food and there was no explanation as to why. Had the staff been upfront about it and said, guys were at full capacity tonight - food will take longer than normal, we would have been fine. But it was the inability to manage the situation that resulted in a lot of hangry people. It’s a shame because it was a pricey evening and it did take away from the experience. I probably wouldn’t go back.

While it’s nice to have these celeb chefs; the concept has its flaws. They try to serve everyone at the same time —- so we waited a full hour before we got some bread and butter, and then a good 20-30 minutes for each course after that. And you are sat communally next to other couples and so listening to their conversation for a good 3.5 hours. There were quite a lot of bored people looking at their phones. Also it’s food by celeb chefs but probably a menu they are experimenting with, and one where they are keeping the costs down; we thought it was good but not amazing. Best to go in a group.

Had the pleasure of eating at Carousel + William Chilila . The food was incredible. The restaurant had a great vibe. More casual than I expected. The food was 5* the waiters were super friendly but I feel service could be improved. Definitely worth a visit.

Been here twice and I've come back very satisfied both times. Love the concept of guest chefs. Both times we've enjoyed the food and drinks. Staff is really courteous and helpful too. The restaurant has a high repeat value as the guest chefs concept makes the experience like going to a new place every time. Highly recommended

Always had a great experience any time we've been. The chef rotation really keeps things exciting each visit. Staff are knowledgeable and helpful for wine selection