Leonardo Hotel Swindon, Suite 1

Let's start with the good points chronologically. The rooms where clean and the breakfast was lovely, great variety and the staff we spoke to at breakfast were lovely. Bad points chronologically, the parking was not available on site (although this wasn't indicated upon booking) and we had to park in a multi storey, although we where informed we'd be reimbursed the difference upon producing a receipt of parking. Beds are very hard, could do with replacing, the bathroom is in need of updating, and noise could be heard early hours from outside, the room would be as expected otherwise. After breakfast we where ready to leave, and go to our activity for the day, collected our car and returned to collect the others from our party, baggage and the parking reimbursement. To which we where informed the receipt wasn't what they wanted, that was our ticket, that was their policy (as though we should know, we don't work there) we just did as instructed. This caused a delay and frustration at reception, and staff weren't helpful or professional. There are no signs what to do if the carpark is full, or how to attain your reimbursement. We wouldn't stay again or recommend, which is quite unfortunate as this could be a reasonable hotel.