The hotel has a wonderful location, right on the quayside but it is very close to the railway bridge where the trains rumble across every few minutes. Fortunately, they stop during the night. The room was very comfortable but curiously lacking in power points for a modern hotel. We were not able to get an evening meal at the hotel on our first night as the dining area was reserved for 2 coach parties but their are many restaurants within easy walking distance. Being a member of Millennium hotels was a big advantage as parking was free and it seems quite expensive otherwise.

Held our wedding here Aug 2021. Really good day. The Cuthbert Suite was a good setting for the ceremony, meal and evening disco. The tables were decorated just as we had asked. The food was really good, hot and loads of it. The suite we stayed in was huge, great view of the River Tyne and some of its bridges.

We stayed for 1 night prior to our baby shower afternoon tea the next day, we chose to stay in an executive suite. The room was huge with a good sized desk and comfy bed the views of the Tyne were outstanding. Breakfast next day was delicious also. I have to say every single member of staff we spoke to were so friendly from Stephanie and Emily who arranged the afternoon tea baby shower, Abby who was on Reception, Sam and his team who were co ordinating everything and helping us out. The lady who was due to clean our room even asked if we needed assistance taking anything downstairs just everyone was really kind and helpful.

Staff were lovely, stayed for our anniversary night. Hotel could use a major revamp, a lot of half baked repairs have really damaged the classy face it used to have. We had lights in the bedroom with no switches ... The while room only had three lamps :/ shower was very low, fine for me but not my husband who is 6ft. Close to the town so many amenities fairly close. WiFi was hit or miss around the room and bath was very very small

Fantastic view from the room. Cup of tea on arrival. Staff easily coped with our large group. Evening meals were delicious. Breakfast would have been better with mushrooms. Also it would have been good to have bread rolls with the continental style breakfast.