Norton House Hotel & Spa, Garden Suite

Mainly Spa: Incredibly disappointing experience. We expected a 5 star quality experience but the entire building and spa experience was at best a 1 star. While the staff were incredibly friendly it felt like the pool at a local gym or a cheap airport lounge. The building itself was outdated, carpets and furniture felt extremely old and unimpressive. Furniture was stained and plastic. It has an incredible location but feels like the inside is in disrepair and the owners have run out of money. Blue cables hanging from the ceiling of the pool, murky pond outside the pool, the layout of the spa had you walking through the pool to the changing room. We left early even though we paid for the day. To reiterate the staff were friendly and sweet and accommodating, this is a matter of management and experience design and an overall makeover. Small touches to elevate the spa experience: It really is in the details: After the treatment serving the glass on a saucer with a sprig of lavender, softer gowns with a lavender (or other) smell, revamp the relaxation room with flowers, using essential oils to infuse the room, asking the person what their essential oil "profile" is and creating an experience for the senses (orange citrus, lavender calming etc). While these are small details to try and improve (im sure more online), the entire hotel needs a makeover overall. It felt very outdated and cheap.