New Street Wine, Exclusive Hire

Friendly place with a great wine selection🍇🍷 Affordable prices and great planches of charcuteries !

I walked in for a table with my friend tonight. The person who sat me seemed fine until he threw a menu a few minutes later onto my table without even looking at me. He then proceeded to ask me what I wanted while I waited for my friend - I told him I would wait for my friend, and just left and looked annoyed. My friend came in after 5-10 minutes and sat down and immediately he asked what we wanted, we asked for a second to look over the menu, and again he left with no response. He came back after five minutes and we ordered a glass each. I had a glass of wine (which was otherwise pretty nice) with small bits of something that, according to the other server who begrudgingly helped me, weren't pieces of cork. He just told me it was organic three times in a row. I asked if I could have it strained through a mesh filter or cloth and he refused and didn't really explain why he wouldn't, which I would be fine with had it been due to just not having one on hand (which would still be odd, but fine), but apparently it wasn't cork so I should be happy. I downed it (and chewed the parts I couldn't drink) without complaining, asked for the bill with no service charge, and left. I get being busy, but the attitude, especially from the second server, was completely unexpected. Really uncomfortable and disappointing experience overall. Some good wines ruined by the rudest staff I've had in London.

We were really looking forward to coming here. The vibes were what we were looking for on a Friday evening. We wanted to open a bottle of wine and were enquiring on which one we should go for but the lady server who clearly had no knowledge about wines, not only she couldn’t make any recommendation, she started explaining the £10 corkage we had to pay on top of every bottle that we want to open, and that “this is a wine shop and you should just order by glass”. We got confused as the menu says the wine of the day and list of wines on the menu have already included the corkage charge, so I went back to confirm with her again with regards to the pricing on the menu, she then started to get a bit aggressive and rude about this and insisted that this is how it is and we should just order glass if we can’t afford the corkage. Honestly we were there to have a good time and were ready to spend some decent money but were so put off by her. I then talked to the other male server who clearly knows better and he explained that corkage has already been included on the wine menu that we wanted to order from, just not the ones on the shelves, which completely makes sense. And so we did end up getting a bottle. The lady server didn’t serve our table for the rest of the night except for when suddenly she came to aggressively clear our plates and almost knocking my glass over without apology. We ended up spending more than £100 for the table so it wasn’t about the money and we loved the cheese & meat plates as well as the wines we had. I hope management can look into her service improvements. Thank you.