DoubleTree By Hilton Manchester, Atholl
City Inn Hotel, 1 Auburn Street, Manchester, M1 3DG
Capacity and Layout
- 18 - 35
Ratings & Reviews
July 23rd, 2021
Check in was great and the reception team, welcoming, courteous and professional. (My review is in exclusion of the reception team who were outstanding). Restaurant and room service on the other hand left very little to be desired. I went to the restaurant to order food where I was met with a lady with pink hair, unprofessional in attitude and lacking in customer service. I was informed the menu I was after doesn't get served until 2 hours later at 5pm. I returned at 5pm to order for room service (which states very clearly on the welcoming letter is free of tray charge) Either there is a breakdown in communication between the team who drafted that letter and the restaurant or the restaurant staff is simply incompetent because she purported to inform me there was a £5 tray charge to which I informed her not according to my welcoming letter and showed her now embarrassed face the letter. She purported to then say the system wasn't allowing the room service option for my order. I just walked off at this point after having waited 2 hours, I was so hungry and had no energy to deal with a bad mannered staff. I went out to grab something and later ordered room service of wings and chips which came without any condiment and after I called in for it, it took over 10 minutes by which time my food was cold and it was actually the receptionist who took it upon herself to go get it for me. To top this bad level of service off, I was charged an additional £1.09 for ''service charge''. Never have I heard of a 'service charge' for room service in the countless amount of times I have stayed at hotels. This so called charge is not detailed ANYWHERE on the menu. Overall, I am highly disappointed in the service and value of this branch of doubletree by Hilton and will never again willingly stay here. This is a 4* hotel, act accordingly and let that reflect in your service and engagement with guest.GOOGLE REVIEW
September 20th, 2021
Great location..really friendly staff. Lovely breakfast. Rooms are modern and v comfortable. Nice atmosphere in the bar. Highly recommendGOOGLE REVIEW
September 9th, 2021
Mixed experience due to a mishap with someone charging food/drink to my room - somehow! - and the staff thought noisily pushing a bill under my door in the middle of the night wouldn't be a problem? But the rest of the stay was good; nice breakfast and comfortable, spacious room that was lovely to stay in and had everything you'd expect.GOOGLE REVIEW
September 9th, 2020
Excellent rooms and great location right next to train station. You can even pick your own room on the website.GOOGLE REVIEW
September 13th, 2021
Beautiful stay. Great location for accessing all Manchester has to offer (ignoring the grubbiness of Piccadilly gardens!) Lovely clean room and nice staff. Plus a free cookie on arrivalGOOGLE REVIEW
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