Hire DoubleTree By Hilton Manchester Atholl

DoubleTree By Hilton Manchester, Atholl

City Inn Hotel, 1 Auburn Street, Manchester, M1 3DG

86% would book it again
Typically responds within 2 hrs
E

Capacity and Layout

18 - 35

Boardroom

Boardroom

18

Classroom

Classroom

18

Cabaret

Cabaret

18

Theatre

Theatre

35

Restaurant

Restaurant

-

Open space

Open space

-

Amenities

Wifi

Audiovisual

Parking

Public transport

Catering

Extra space / Overnight

Disabled access

Air conditioning

Lectern

Stage

Cloakroom

Print/Scan/Copy

Description

Ratings & Reviews

Rhodalyn

July 23rd, 2021

Check in was great and the reception team, welcoming, courteous and professional. (My review is in exclusion of the reception team who were outstanding). Restaurant and room service on the other hand left very little to be desired. I went to the restaurant to order food where I was met with a lady with pink hair, unprofessional in attitude and lacking in customer service. I was informed the menu I was after doesn't get served until 2 hours later at 5pm. I returned at 5pm to order for room service (which states very clearly on the welcoming letter is free of tray charge) Either there is a breakdown in communication between the team who drafted that letter and the restaurant or the restaurant staff is simply incompetent because she purported to inform me there was a £5 tray charge to which I informed her not according to my welcoming letter and showed her now embarrassed face the letter. She purported to then say the system wasn't allowing the room service option for my order. I just walked off at this point after having waited 2 hours, I was so hungry and had no energy to deal with a bad mannered staff. I went out to grab something and later ordered room service of wings and chips which came without any condiment and after I called in for it, it took over 10 minutes by which time my food was cold and it was actually the receptionist who took it upon herself to go get it for me. To top this bad level of service off, I was charged an additional £1.09 for ''service charge''. Never have I heard of a 'service charge' for room service in the countless amount of times I have stayed at hotels. This so called charge is not detailed ANYWHERE on the menu. Overall, I am highly disappointed in the service and value of this branch of doubletree by Hilton and will never again willingly stay here. This is a 4* hotel, act accordingly and let that reflect in your service and engagement with guest.

GOOGLE REVIEW

Anna Peters

September 20th, 2021

Great location..really friendly staff. Lovely breakfast. Rooms are modern and v comfortable. Nice atmosphere in the bar. Highly recommend

GOOGLE REVIEW

Joanne O'Flaherty

September 9th, 2021

Mixed experience due to a mishap with someone charging food/drink to my room - somehow! - and the staff thought noisily pushing a bill under my door in the middle of the night wouldn't be a problem? But the rest of the stay was good; nice breakfast and comfortable, spacious room that was lovely to stay in and had everything you'd expect.

GOOGLE REVIEW

Des Davidson

September 9th, 2020

Excellent rooms and great location right next to train station. You can even pick your own room on the website.

GOOGLE REVIEW

Maisie Crafter

September 13th, 2021

Beautiful stay. Great location for accessing all Manchester has to offer (ignoring the grubbiness of Piccadilly gardens!) Lovely clean room and nice staff. Plus a free cookie on arrival

GOOGLE REVIEW

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Hire DoubleTree By Hilton Manchester Atholl

DoubleTree By Hilton Manchester, Atholl

City Inn Hotel, 1 Auburn Street, Manchester, M1 3DG

86% would book it again
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