Staff very friendly and helpful. It was just a shame they were really short staffed. The rooms starting to look tired . Torn net curtains , windows very dirty , could not see through them. Stained mattress with no protector. Communal areas could do with better cleaning , crumbs from the night before still on chairs when at breakfast. Food was a bit hit and miss. Breakfast buffet ran short quite often . Orange juice very weak , coffee way too strong . Hot tub, sauna out of action waiting on parts ( over a month) rooms not serviced during our stay as you would expect from a four star hotel . Parking is £15 per night . Dog friendly 😉, £15 per night. Maxine, Dylan , Victoria really made us welcome . Carol on reception was kind enough to give us a little financial compensation off our outstanding bill. It was a nice gesture . Thank you ❤️. The staff done a grand job giving the circumstances of low staff. We had a lovely break in Exeter. The hotel is in a great location , so near town . The hotel seems to be home for many contactors. Vans in the car park. So very busy hotel 🏨. Can't stress enough about the warm and friendly staff.

Wonderful location, lovely clean spacious room - staff were all very friendly helpful. The lady at reception who had been there for 30 years was exceptional and very helpful. Our 4 nights included a lovely breakfast that was unlimited. The decor and overall reception areas were well thought out. Plenty of parking (£15 a day)- just remember to type your registration into the machine on reception. Would recommend for anyone visiting Exeter. Close to the cathedral and quayside.

The room was spacious, clean and nicely decorated, the staff were friendly and helpful which is why it's not a one star review. The issues began when we arrived. We had booked a room with a travel cot for our little one and phoned up the day before to inform the hotel that we would be arriving late and would need the travel cot set up and ready. When we arrived around 10pm there was no cot. The phone in the room didn't work so I went to reception and asked for a cot. 10 minutes later a lovely lady arrived carrying one, but it had no base. She set off to find one whilst I put the cot up. It was broken so I had to fix it first. The lady arrived shortly after with a base for a different cot. (Clearly it was not something she did often, but she was very polite and apologetic, though she shod not have been put in that situation.) We made it work, but there was no bedding, not even extra normal bedding. We rigged up a set up with our little one's blanket but it was a very stressful time when we'd booked everything and checked in advance that it would all be there. We won't be staying in a Mecure again.

Good Central location. Nice, well presented hotel, clean and up to the standard you'd expect of a Mercure chain of hotels. It is looking slightly worse for wear in parts and needs a good overall in the near future. However, good value for money, really helpful and pleasant staff.

Good location. Received complimentary upgrade which is always nice to receive. Have stayed here before. Reception staff always very friendly . Only one person on bar which meant people had to wait a long time - luckily we were at the front but this was an issue a fee years ago so shame not sorted. But wouldn't deter me from staying - in fact am about to book again!