Fairmont St Andrews, Robert Louis Stevenson
Fairmont Hotel, Kingask, St Andrews, KY16 8PN
Capacity and Layout
- 52 - 200
Ratings & Reviews
October 3rd, 2021
Had an absolutely amazing afternoon tea experience at the Fairmont. Everything was delicious and unique. The staff serving us were polite, professional and friendly. Luis the restaurant Manager made our experience even more special with his second to none attention to detail. As NHS staff this was a special treat that did not dissapoint. Thank you to all.GOOGLE REVIEW
August 20th, 2021
Loved this hotel was very clean and warm Greeted by lovely staff Only thing I would say was inside the hotel room I was going to make myself tea but there was still water left from the previous customers. Lady called Maurine Quinn who served us at breakfast and also seen her located upstairs was really nice and friendly ! She went above and beyond for customers. She was so welcoming and kind ! Thank you for your serviceGOOGLE REVIEW
August 21st, 2021
This place is awesome. Wonderful views with friendly, helpful staff. Faultless. Could not recommend it highly enoughGOOGLE REVIEW
October 10th, 2021
We were at the Fairmont for afternoon tea to celebrate a family member's birthday yesterday. For the most part it was a great day in a great location. The food was fantastic, the staff members were good. They were very accommodating to dietary requirements we had. Then we did not have enough tea strainers at the table. We had to ask the staff for extra ones. When we got the extra ones they came dirty with tea leaves still stuck to them. Then later we noticed a staff member go up to a table that the customers had finished their afternoon tea and left. The staff member took the lids off 2 pots of tea, took them to the tea making station and put them on 2 new pots of tea without even washing or cleaning them. In the times we are living in at the moment we thought this was an appalling thing to do. It then made us think about how clean everything else was and how serious the Hotel takes its cleaning standards!! After witnessing that I highly doubt I will be back to the Fairmont Hotel. It's a shame that two questionable actions can put you off so much. We also had to ask twice for more tea the staff members were not very attentive. The fire alarm also went off as we were finishing our Afternoon tea. The staff members did not direct us to an assembly point they just stood outside the door in a group talking. All in it was a very mixed experience with good and very bad bits. I hope it's better for other customers.GOOGLE REVIEW
September 6th, 2020
Beautiful hotel, service was good but disappointed in the food not the standard they quote in their ads or for a hotel of this standardGOOGLE REVIEW
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