As a single female client I was allocated room 28 which bore no resemblance to the photo's on their website page. It's hard to describe the state of the room but there was no way I could stay there for 4 nights - it was depressing and small fusty damp. I requested an upgrade and was given another double room overlooking the main road and it was like being in a different hotel altogether ( in a good way) however, the toilet was difficult to flush and the shower was dodgy and I had to ask for a comfortable chair to sit in whilst watching the TV as the only other one was a "sit up and beg " one- apart from that it was lovely

We visited today for afternoon tea, as a treat for our anniversary. We both thoroughly enjoyed ourselves, fabulous choice of teas, sandwiches, cakes and scones, all beautifully presented. We were served by Luke, an extremely polite and well humoured young man. He was always nearby if we needed anything, but was never invasive. Overall, we had a very pleasant visit, and will certainly be back in the future. Highly recommended.

If you are looking for a hotel in Chelmsford this is ideal. It's location is close to railway station about 10 min walk. There is plenty of carparking on site, rooms are comfortable, they very in there quality. We have been using the county hotel for New Year's Eve party for approximately 15 years. Food has always been excellent as well as the music. My wife uses the lunchtime menu for meeting friends and is pleased with the food. Waiting staff are also good very professional.

Reception staff 10/10 service from check-in untill we left.Rooms very clean, been to others far more expensive and didn’t find a room this cleaned.We had only breakfast and first morning was a buffet and I don’t like buffets but partner said was nice and second morning we had continental breakfast and that was absolutely delicious and tasty !Staff always very friendly and we had a great and very pleasant two relaxing nights!

Gathered for afternoon tea with colleagues. Great day. I enjoyed every minute. Convenient location for public transport riders. Near Chelmsford bus station. Good ambience, great customer service by friendly staff and reasonable prices for the menu. Very well organised. Delicious food. Highly recommended