What a great hotel. Great service from all the staff. Great food at the restaurant again the staff were all helpful and very attentive. I would definitely stay here again.

Exceptional service by all the staff and was always greeted with a smile by everyone. Felt genuinely cared for and the breakfast buffet was fantastic. We could check in early and we were also offered complimentary late check out which was really helpful. Definitely would stay here again the next time we are in London.

Great location - although should be called Marriott Edgware Road; however the best part of our stay was the superb staff and personal service provided. We were placed next to a noisy family which we had complained about and were dealt with by Renato who took our complaint seriously and offered us great service. At breakfast we were approached by the General Manager Stephanie, who had asked us about our stay and we expressed our concerns, we were so surprised that she went to learn more in order to ensure that we had been provided care. We were even more impressed to see the manager talking to other families and assisting with the breakfast clean up; when we expressed this to her she said "We have a great team and I would never ask someone to do what I would not do myself." My mother in law and I were really impressed by the service and will be staying here on our next trip to London.

Pros - Location - Price for London (albeit you get what you pay for) - friendly staff Cons - Hotel is quite tired really. Feels like it hasn’t been touched since the 90s - Quality of cleaning is far below average - towels had makeup on them and random hairs everywhere in the bathroom - Quite noisy if you’re on the ground floor. I enjoyed being awoken at 6 by the repeated sound of breaking glass

A bit dated. Only two of three lifts working, the safe didn’t work and the towels were small. Other than that the staff were great and the location is very central.