Hire Sprowston Manor Hotel & Country Club

Sprowston Manor Hotel & Country Club, Wroxham Road, Sprowston, Norwich

74% would book it again
Hosting since Dec 2017
SC

Capacity and Layout

10 - 20

Boardroom

Boardroom

-

Classroom

Classroom

10

Cabaret

Cabaret

-

Theatre

Theatre

20

Restaurant

Restaurant

-

Open space

Open space

-

Amenities

Wifi

Audiovisual

Parking

Public transport

Catering

Extra space / Overnight

Disabled access

Air conditioning

Lectern

Stage

Cloakroom

Print/Scan/Copy

About Sprowston Manor Hotel & Country Club

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Ratings & Reviews

Chezzy B

August 25th, 2021

Paid £436 for two standard rooms and having stayed at this hotel before I was expecting much more. On arrival we were allocated to economy rooms which lived up to their title. There were no in room facilities other than a kettle and 2 cups, the hairdryer was very basic, the heat that hit us as we open the door was ridiculous and they clearly knew they had a problem because they had left the fan on all day to try and cool the room but to no success. I made a complaint to the duty supervisor that was given little sympathy and was handed one extra fan that did nothing at all. My partner ended up sleeping in the car from 3 am in the morning as it was so hot, neither of us could sleep. The following morning we woke up to letters under the door saying we had not paid which had been there as they had not asked for a card on arrival. We ended up missing part of our day on the Norfolk Broads because we were so tired from our first night stay. We were promised to new rooms so we left the hotel to go and enjoy our day. When we arrive back at the hotel on the second day the general manager came out to speak with me and basically advised me that if I did not pay for the previous night stay he would call the police and he took no consideration of the fact that we had not slept due to the pool facilities and heat issue. He did advise that he had allocated us two new rooms but he would not allow us to have them unless I made payment furthermore he advised that if I didn’t make payment he would call the police. He also intimated to me that perhaps this hotel was not the place for me and my family like I was some tart from pretty woman. I ended up in tears but he had little apology for his disgusting tone or behaviour. We ended up being allocated to suites which certainly made our two girls happy aged 11 and 12 but personally nothing could make up for this general manager is disgusting attitude towards me. He ended up offering me 10% of the room and I paid the bill and got on with my evening but sadly since this hotel has been taken over by Britannia, I would only ever suggest to others that they do not book this hotel as despite it having one of the loveliest golf courses and swimming pool facilities, The hotel itself and the staff leave a lot to be desired and if you want luxury this is definitely not the place for you

GOOGLE REVIEW

3 Fold Ministries

October 2nd, 2021

This was by far the worst experience of a hotel we have ever had. I called to make sure what type of room we had and paid extra so we had an extra large double bed and a bath, which I was assured they had done on the phone. Upon arrival we were booked into a box room with a small twin bed, no bath and the bathroom door had to be open in order to have space to use the toilet, shockingly bad. They said there were no other rooms until the next day and were unapologetic and non responsive which made us feel lack of care, considering they took extra money from us. Well, In a catch 22 we had to try and sleep on this tiny bed which only really fits 1 person, It was one of the worst nights, we had zero sleep, and to add to that, the hotel ran out of coffee in the morning. We had to change our holiday plans because we felt so dreadful and spent the day trying to recover by napping during the day. During the (average) breakfast I found an eyelash in my fried egg and lipstick marks on the glassware, pretty grim. Seemed that the staff were all really young with no training or people skills, we couldn’t seem to get a straight answer from any of them and when they said they will go and find out they just wouldn’t return, it was so incredibly badly managed it’s embarrassing. Our break away here has been so stressful. Save your money! We feel totally taken advantage of it’s not right! (I never leave reviews but this had to be said) by far the worst experience of a ‘break’ away, should have stayed at home!

GOOGLE REVIEW

Amanda Coxhead

October 28th, 2021

Nice spacious family room. Decent bathroom with rain shower. Great pool facilities, enjoyed the use of that twice during our stay. Be warned need to prebook breakfast every day, our second morning breakfast room was full so we went without. Disappointing! Basic Mediterranean buffet breakfast on offer. Pretty setting with well kept landscaped gardens and golf course.

GOOGLE REVIEW

Brad Healey

July 16th, 2021

Really enjoyed my stay here. Hotel rooms were good, and the service was excellent. Any issues were rectified promptly. Particular thanks to a couple of the young lads in the restaurant, and the young lady on the reception who we had a good laugh about golf "sticks" with!! 😄😁

GOOGLE REVIEW

Christine Nevins

August 16th, 2021

Unable to contact hotel by phone prior to stay. Room incredibly hot. Two night stay had to check out and in again after the first night ?? Limited food in restaurant. Only breakfast slot available to book 0700 or 0730 this is supposed to be a holiday ? 2nd night restaurant closed. Pool advertised as closed on website actually open , didn't bring my swimsuit.

GOOGLE REVIEW
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