Novotel Birmingham Centre, Lunar Suite

Amazing stay at Novotel! Just got back from a fantastic family trip to Novotel with my wife and two kids. Honestly, the staff here are incredible - Silvia, Salo, Mo, Marina and Donut made our whole stay so much fun. These guys were hilarious and really made us feel at home. It was absolutely boiling hot one night and they went out of their way to bring us an extra fan, didn't even hesitate when we mentioned how warm it was. Then they surprised us with some cold drinks to help cool down. Just really thoughtful stuff that you don't always get at hotels. This was actually our first hotel experience as a family, so we weren't sure what to expect. The kids were pretty quiet and shy, but the staff really made an effort with them, trying to get them to smile and just being really patient. You could tell they genuinely cared about making sure we all felt comfortable. We will definitely be booking here again next time we're in the area. If you're looking for a place where the staff actually care and will go the extra mile, this is it. Can't fault them at all!

Very helpful and welcoming staff who were happy to accommodate my wheat allergy, especiallyJulett. Lovely breakfast. Let down by a recent re decoration with paint streaks left on the furniture in what was supposed to be a Superior room, phots attached. My partner loved the spacious deep bath. It was lively at night but it's a main street, take some ear plugs to make the most of the really comfy beds.

The customer service in this hotel is brilliant. Also breakfast was very fresh, warm and tastes nice. Nice central location too. Not giving a 10 because the rooms are quite old and tired and a refresh will be good and make it more modern. Despite looking old, the cleanliness was good.