The Bierkeller Birmingham, Exclusive Hire Of The Bierkeller Hall

Went to a ticketed event. Throw it back brunch. Been before and was a good day. This was odd music. Mix of new stuff as well as some old school. DJ and hype man not really reading the room. Felt like a pre set set rather than catering to the crowd. Small numbers as low tickets sold but we enjoyed ourselves just an odd selection and lots of genres missing from the usual throw it back type sets here. Toilets ran out of hand-soap and toilet roll considering only about 60 people there

Booked here for my husbands birthday, a group of 16 and stated in the booking not everyone would be playing pool. Unfortunately 4 of our friends couldn't make it. And instead of charging us £40 for the people they charged us £50. They have stated that only 11 people turned up when it was in fact 12, one left as one arrived. The place was absolutely dead, all 12 of us spent money on food and drinks over the 2 hours which was well over the £50 they have charged me. We also paid £40 for the tables. They updated there booking terms and instead of being able to use the additional money towards food and drink , they now charge you a no show fee, unless you amend the booking 7 days in advance. Honestly life happens and 7 days in advance is not reasonable, it made absolutely no difference to them with 4 people out of 16 not turning up. They are just greedy and rude. The customer service is rubbish and we will not be returning.

Horrific experience. Booked a table for 15 weeks in advance to eat, drink and watch the Champions League matches on a Tuesday night, something my group of friends do once a month at different venues to get together and have been doing so for the last 3 years. This has been the only place we have walked out of before kick off. The offer of half price pizzas and £4 Madris being one of the main reasons, which turned out to be false advertising as there were no pizzas being sold as they had ran out of them on Saturday. This should have been communicated beforehand and when I explained this to the barman, he didn't have an answer other than it's the advertising team that deal with that, so obviously a lack of communication there side. On top of that, we were told that the only things they could serve were Frankfurters and Wings, so some of us ordered accordingly. At 7:55pm, some of our group went to order their food to be told that the kitchen was closed. When I queried this with the same barman, I was told that the kitchen is really small so they can do food but it would take 2 hours to serve. How ridiculous. Almost as if the kitchen had suddenly shrunk and our party of 15 had just turned up and they were having to deal with this on the spot. Another of our friends went to use the self-serve Guinness, to be told this was out of order also. The lads who had paid for food got their money refunded after cancelling their order and we walked out 30 minutes after arrival. Will not be returning and would recommend others follow suit.