Hilton Cambridge City Centre, Tennyson Suite

Right in the city center, very comfy rooms, exceptional breakfast with great services by the employees. Present for you but not harassing. Just the right amount to enjoy the stay.

What a beautiful hotel situated in the centre of Cambridge. Staff really nice, especially the lady from Japan who went above & beyond at breakfast. She was lovely to my grandson every morning. Told him there was a pancake machine which he loved.

Memorable for all the wrong reasons Upon arriving at Hilton Cambridge City Centre, the concierge directed us to use the lift to take our luggage to reception on the first floor. No offer of assistance was made. The escalator was out of order—and remained that way for the duration of our stay. At reception, the unsmiling front desk attendant asked us to wait while she signed into her computer. That was fine; we weren’t in a rush. We were then handed our room keys and wished a pleasant stay. The dimly lit hallway was cluttered with wine bottles and an unattended cleaning cart, adding to the hotel’s overall lax impression. The room was adequate: a standard layout, dark, with no view, budget tea and coffee provisions, and no bar fridge. At nearly £300 a night, it felt overpriced. Given the Hilton brand pioneered many of the conveniences now considered standard in hotels, the service and facilities here fell short. The walls were paper thin, and the soundtrack of our stay included a crying baby next door. In the morning, we attempted to order coffee via the in-room dining app. The order failed to process—twice.