Voco St David's Cardiff, Dylan Suite

I would like start with reception service "Rowan" was incredible 10/10, warm welcome with big smile. She explained to us everything very well and also mentioned what/where we can visit all beautiful places in Cardiff so Thank you so much for that. I would like to mention a few things that I observed during our stay please consider this as improvement not criticism. 1. Lifts could be improve a lot both normal and health club one as feel really old and make you dizzy when going up and down not just from me but a few others mentioned as well. 2. Re-stock in room before check in e.g tissue, plastic bin bag and also would be great to have different option of handwash and shampoo. 3. Carpet was smelling little bit specially when you come from outside so maybe deep clean required. Overall hotel location is the best, view from rooms is awesome and people are very welcome and nice so thank you for hosting us and will visit again👌.

Disappointing stay My family stayed at voco St. David’s, Cardiff on 11 August 2025 (booking under my husband’s name, who is an IHG One Rewards Platinum Member) with our two teenagers. Sadly, our experience fell well below the standards we expect from IHG. Key issues: 1. Poor room assignment and lack of communication We were given a room with a poor view without prior warning or an inquiry into our preferences. As Platinum members, in past stays we’ve consistently been asked about preferences—floor level, view, etc.—if upgrades weren’t available. That courtesy was absent here. 2. Unauthorized early check-out Despite being assured at check-in that we had until noon to check out, the hotel checked us out without contacting us. They later said that a key card pocket with our name was left at the desk, so they “assumed” we’d left. But I still had both the key and pocket with me, and there was no effort to verify. This caused unnecessary stress and ruined part of our day exploring Cardiff. What did go well: The staff member who listened to my complaint afterward was exceptionally polite, sincere, and professional. Also, the lady who got us a table for breakfast was warm, welcoming, and greeted us with a genuine smile. IHG has since contacted me and apologized for the issues. I will continue staying at other IHG properties, but I will not be returning to this hotel.