Residence Inn By Marriott, Edinburgh

Service is brilliant Front desk is incredibly helpful That said, the room we were given had old towels. Etc ie was not properly cleaned The floor has the horrible smell of fresh paint A bad experience but the staff are great Location is great

I stay here for 2 nights. This hotel was dog friendly and charge reasonable prices (10£/dog/night), the Q park next to it was very convenient. Staff are friendly. Very good location. A lots of things in Edinburgh were walkable. I will stay here again next time

It’s taken me years to write this review. I held off because we moved countries and didn’t want to cause problems plus everything else with an international move. Then I wanted to just move on, but after four years I haven’t stopped thinking about this and how nuts it was. So, story time. This happened in 2021. We moved to Edinburgh in 2021 and my partners company paid for us and our 3 cats to stay here while we found our own place. Everything was fine and great location, but the problems started when during a work call I was on, total strangers entered our room. The front desk had given random people our room number and key to check in to. This could have been disastrous for several reasons obviously. They did nothing about this but “oops sorry”. Thankful I was not home alone at this time. But the worst was when we did find our flat, we started moving our belongings there. When we had finished one of the big trips with most of our suitcases and cats to the new flat, we were exhausted and spent the night in the new flat. When we returned to get the last of our belongings we found the room closed off with a sign for a cleaning. A warning of do not enter for 24 hours or something(I believe they were using an ozone cleaner). We had not checked out. We still had time on our room that was paid for. We inquired at the front desk and the girl there just told my husband they thought we left. ???? Upon getting a manager we also found out they had tossed our remaining belongings into the dumpster. They did not reimburse us for any of this and just said we could go check in the bin. Since the company paid for the hotel it’s not like they could comp it for us or anything(not that this was offered). They gave us some worthless Marriott points since we will likely never use Marriott again after this. Suffice to say, absolutely insane behaviour at this hotel. You will not be safe here and neither will your stuff.