Hatherley Manor Hotel, Exclusive Hire

Stayed here for a few nights away, the hotel is idyllic and beautiful a gorgeous setting. Electric chargers a huge bonus ! Spa is fabulous so relaxing and peaceful really enjoyed all the features ...the only one area I didn't quite get was the tepidarium, it just felt like a slightly warmer room ? The rooms themselves very nice and comfortable, fantastic they are dog friendly as well. No air-conditioning was the only downside but its rarely needed in the UK, so can understand it not being installed. We loved seeing the resident cat at breakfast and the food was really nice We will definitely be back when next in the area. Already looking forward to using the spa again !!

First of all, we booked the bridal suite, as it was the only room available for the dates we needed. The location is amazing, quiet and not too far from Cheltenham, which is where we were spending our evenings. The evening meals were good, no complaints, however we asked to pay for the additional price rather than it being added onto our room, this was possible for the first night but the server said it wasn't possible the second so I'm not sure how that works. Other than that, the evening meals were amazing. Can't say the same for the breakfasts, very poor choices and extra charges if you want anything bigger than two slices of bread with one piece of bacon. Also we spilt our coffee on the table and were left to clean it up ourself with a piece of tissue paper for about five minutes before anyone came over to help even after we had asked for it and were extremely apologetic about the spilt drink. In regards to staff, those who were serving us in the night were fantastic and so were the reception, however the morning staff didn't seem to care too much about us. The room itself was lovely, however I don't think it would be my choice of bridal suite the second day we were woken up to some sort of maintenance being done right outside the window, but for a quick trip it was perfectly suitable. The spa was amzing, clean and can't fault it. Would recommend booking spa sessions in advance as we couln't book it on the day we arrived as it was all full unfortunately! Lastly, when we arrived the room was spotless, couldn't find a fault, however on our second day we had requested room cleaning. We were out from 10am-4:30pm and assumed it would had been cleaned, however it wasn't, so we thought we could just go to the spa and hopefully it would be done when we came back. Whilst getting our swim suits together the cleaning staff knocked on our door, when we asked if they could return in ten minutes after we left the room they said they couldn't and our room just didnt end up being cleaned which was a shame. Overall the hotel wasnt AWFUL, however for the £700 price point, plus the extra money we had paid for drinks and the extras on breakfast it definitely isn't worth it. I am sure you can find amazing local hotel at a similar price point that would be more suitable.

Booked the Charles Allen-Jones room, great size and lovely room, the shower and bath area could do with an upgrade, definitely seen better days. The room was also very hot, I feel a fan should be placed in the room for arrival instead of requesting one from reception, also a better standard of fan was needed, a standard desk fan did not help that much. The outdoor chess board was great for our daughter, and the gardens well kept. We was disappointed by a couple of rude and dismissive staff members, on arrival after a long drive we decided to have some lunch in the restaurant, when ordering my daughters food I mentioned that she has a nut allergy, to which the response was a chuckle followed by ‘I’m sure you’ll be fine with garlic bread, but I’ll check’ more training is needed on this, it’s not only the ingredients within the food ordered, but also the preparation area and utensils used. We ate again for our evening meal in the restaurant and the waitress that evening was very friendly and polite, the food was also delicious. We went for a swim in the afternoon, the staff member on the spa reception desk was very unfriendly and uninterested, didn’t look up at us and just really couldn’t be bothered. Such a shame as the building, food and setting is lovely, but we wouldn’t return or recommend due to the rudeness from the couple of staff members.