Vale Resort, Pendoylan Suite

Stayed here on a Thursday night, the food was amazing fair play and the service was good. With the room very underwhelming the Curtins was grubby and the door to outside didn’t seem secure. There wasn’t any cold water brushing my teeth with boiling water wasn’t very nice. The hair dryer didn’t work unless it was in certain position and lastly the aircon didn’t work at all turned it all the way up no heat and when I spoke to someone they said it was too high so don’t put it 28 put it on 25 which I did and still didn’t work so I won’t be staying there ever again food was nice but too far to go just for food. Very disappointed.

Booked for a business convention back in October time 2025 Some colleagues arrived the previous night so were staying for 2 nights so already had rooms allocated to them On arrival, we were told that some of the rooms were unavailable due to unexpected maintainance work that needed attending to and our accommodation was now located in the sister hotel Hensol Castle which was a 6 minute drive away.. The receptionist explained they have 2 shuttle buses which transport guests back n forth 24/7 no waiting needed. We had no choice other than to agree as (according to them), the maintainance work needed attention. The rooms in Hensol werent ready but the business meeting was due ro start shortly so we stayed in the bar area. Once the meeting was done several hours later, we took the shuttle bus to Hensol Castle. A different receptionist drove and when we mentioned we were moved due to maintainance, she was unaware and asked if we'd like her to check again. It was too late at this point as we'd stayed in the bar with our business colleagues and friends after the meeting and as we'd already pulled up outside HC we said not to bother due to only having a limited time before we had to meet back up for the evening. The room was lovely, but freezing so on leaving and having to wait for the shuttle bus again (as there was NOT one located outside) i asked the receptionist to turn the heating on in my room so it was warm wen I got back to which they agreed. We had to wait for the shuttle bus (again) because there was only one operating (and the reception staff were driving it) On telling the driver again, after being asked why we "chose" hensol, they (again) were unaware of any maintainance being carried out. Had a meal with friends (overrated and expensive but edible) Then waited AGAIN for the shuttle bus to take me back. In the morning we went for breakfast at 8am only to find nothing laid out and was not yet open for another 30 mins. Once we'd located the receptionist, and was told we couldnt eat yet.. we said we would get the bus back to the vale to eat breakfast as we did not have time to wait. He asked if we'd booked breakfast there, He told us it was very busy up there and that we'd be lucky to get a table.. We said we were told that we could eat in either hotel. He asked on us leaving if we'd enjoyed our stay, and I told him no, its been a shambles. The driver AGAIN knew nothing of any maintainance work being carried out... (This was the 4th time, 4 different reception staff If there was maintainance work being carried out then ALL staff (especially reception) would have been aware! We did get a table to eat breakfast (which was lovely) But it quickly filled up with people who'd been staying for a Harley Davison biker convention.. After chatting to one, It became fiercely clear that myself (along a 2 or 3 others from our group) had been basically shipped off to Hensol to accommodate this much bigger party of guests. So not only did the receptionist (on our arrival) lie to us about having 2 shuttle buses available at all times.. Shed also lied about maintenance work. There WAS NO MAINTENANCE work being carried out on the rooms because they were all full. All comes down to money as that convention would have been a big pay day for the Vale and they obviously did not want to turn it down for the sake of being 3 or 4 rooms short Absolutely shameful treatment .. And Blatantly obvious lies!