Regus Welwyn Garden City Falcon Gate, Stanborough

I've had a work space at Regus WGC for the past five months, and it's a great. Everybody is incredibly friendly and welcoming. Ross and Demi are always about to help with any issues. All-round great place to work.

We have been using Regus for our business for several years and recently moved to a smaller office at their Welwyn Garden City location. While I must say the local staff on-site are friendly and do their best, the overall management and maintenance standards from Regus as a company are completely unacceptable. We were charged £845 + VAT as a "restoration fee" after moving out of our previous office — an outrageous and unjustified amount with no clear explanation or breakdown. It feels like a money grab. The condition of the facilities has also been consistently poor. For months, the kitchen taps were broken, leaving us without hot or cold water for 6–7 months — something essential for any working environment. Toilets and communal areas were left uncleaned for a while, with no cleaner attending regularly, leaving the WC and kitchen area in a disgraceful state. We’ve raised issues repeatedly but the response from Regus headquarters is slow, dismissive, and lacking any real customer care. It's deeply disappointing for a company that advertises premium flexible office space. If you're considering Regus for your business — think twice. Local staff are great, but the corporate side of Regus is unhelpful, overpriced, and fails to deliver on basic service standards.