Brandshatch Place Hotel & Spa

Spa day - Second visit, both times lovely. Friendly welcoming staff. Massage was best I've ever had and would be a reason in itself to go back. Afternoon Tea delicious as was evening meal. Facilities nice, steam and sauna, jacuzzi, space for a group to lounge by the pool or relax in one of two quiet rooms. Calm cafe and lunch rooms. It is a hotel with spa and gym facilities and close to Brands Hatch race track which can be noisy if you're outside, but we didn't need to venture outdoors. Would go back again.

3 of us (2 adults 1 child) stayed for 1 night in the Executive Double room with breakfast. We pulled up to a lovely building, secluded and hidden, surrounded by lovely gardens. Every room in this place was beautifully decorated to a high standard. There's a small bar towards the back and lots of seating to relax and have a drink. Our room had a double bed and a large, decent quality sofa bed. The tv was placed in a bit of an awkward position, directly above the desk/vanity so you can't really use both at the same time. We were very conscious of how loud our child's voice was though because if one of us stepped out of the room, we could definitely hear him! So there was a lot of shushing involved. Beds and bedding was very comfortable and I didn't notice any noise from outside or the surrounding rooms. We used the pool where kids time is between 8:00 - 10:00 and 16:00 and 18:30. Really good pool with steam room, sauna and jacuzzi around the corner. Breakfast was a continental spread, which you could help yourself to, as well as a hot food menu. What I particularly liked was that the orange juice was real and fresh. Not long life carton juice like you often get a hotels! Very nice touch :) The staff were very welcoming and kind and I would definitely return for a little family break again.

Do not stay here with children. This hotel is perfect for stag and hen nights. As you walk in you literally wade through loud spa users drinking booze and using the spa facilties. They wander the hotel in dressing gowns like they own the place. Revelry continues, people arrive back from wherever drunk. We had our door battered on, people were running up and down the corridors; screaming and shouting. There was a row underneath us and furniture being moved? We smelt smokers from the room opposite and weed at one point. Night staff were non contactable. No sign of them? Our child was frightened and none of us could sleep until after 4am. We checked out early behind a couple who had the same issues. The hotel offered their complaints contact; since then I've had no joy in receiving an overpromised customer service and refund for two rooms. The reputation of this hotel in my view is a joke and I wouldn't recommend it all. It should be used for business, Brands Hatch circuit/F1 and similar which is what it deserves not having people go there and behaving this way!