Delta Hotels By Marriott Bexleyheath

My wife and I stayed in the Marriott at Bexleyheath for one night on July 19th and I can quite honestly say it was the worst stay I've ever had in a Marriott, and I've stayed in a few. Made me wish I'd booked the nearby Premier Inn instead, it was that bad. We'd booked a double room for one night, and asked for a room in a quiet area as there was at least one loud function being held. We were told the room was on the ground floor facing the courtyard but when we got there there was a busy road just outside the window. We went back to reception and asked if it could be changed and after a lot of typing and a couple of false starts, the best we were offered was one on the third floor, again facing the road but at least it was well above it. It was also 2 stories above the function room but we were assured that that this would finish by 11pm. It didn't! So lots of noise and not a good night's sleep. Mattress was not the best one I've slept on. In the morning, we lost hot water while my wife was filling the sink. She had to boil the kettle to finish. Breakfast was buffet style with everything overdone - eggs like rubber and tough bacon from being kept warm but, sadly, this has become the norm for hotels now. Very few cook to order and serve at the table. I mentioned this when checking out and was told that the manager would contact me to discuss the issues. Nothing heard from the hotel until I inexplicably received a parking charge notice. Now, when we checked into the hotel, I was told that the parking terminal was not working and I left my registration details with reception. On checkout, I noticed that the machine was working and asked if I should enter my registration. I was told this wasn’t necessary. As a result of the problems we had during my stay, the hotel removed the parking charge of £9 as a goodwill gesture so I didn't even have a receipt which showed I had paid for my parking. Cue another call to the hotel and a request to speak with the manager who I was told was unavailable. The recepionist who took my call assured me that she would ensure that I would be contacted and asked me to forward the paperwork about the charge so she could get it cancelled. Having gone through the problems I had during my stay, I was offered 3,000 points on my loyalty card. The equivalent of £3! Derisory and insulting given the premium price we had paid for our stay! I refused this offer and reiterated my request to speak with the manager. It's now September and I still haven't heard anything. Avoid, a 1* experience in a 4* hotel and management who can't be bothered to follow up when our stay fell short of expectations

I had a call with the reservation team for a last-minute booking due to huge delays. I hadn’t slept all night and had to go straight into a meeting. The team on the phone was so nice, understanding, and super helpful. But when I arrived, the reception didn’t know anything. They didn’t care what was discussed or that I was extremely tired. The reservation team told me there were empty rooms, yet they still made me wait outside. The blonde lady, let me call the customer suppprt line to validate if I can reserve a room. Said to the colleague, “you know we would’ve helped her if she was a gold member or something, but yeah, unfortunately she doesn’t have that status”. Also, while the reservation team tried to help me with a discount, the reception actually increased the price. Online, it was cheaper—and now they also have to pay commission to a third party. In the end, it’s their loss. I’m a frequent traveler, a tech entrepreneur, and a senior product owner. The reservation team got me excited, but all the unnecessary extra effort they put me through led to them earning even less money. And the rooms? Clean and pretty? More like 1986—and hairy. While I was finally in my room, they by accident came in and disturb my sleep while I had 2 hours to sleep. Sorry, I wouldn’t recommend this type of service.