The Queens, The Queens Ballroom

We stayed at the Queens hotel over a weekend as a couple and a dog. If you like Art Deco you'll love the hotel which has a classical style. The interiors of the public spaces on the ground floor are also well maintained and gorgeous. Even the staircases have a kind of shabby 1930s chic. We had a room facing the square on the first floor. The room was clean, well laid out, modern but sympathetic to the architecture and spacious. Windows were steel with secondary glazing and there was a little noise (Leeds is not a quiet city) but nothing to bother us. We didn't have a bath and the shower cubicle was fine, albeit a bit claustrophobic (and why can hotels NEVER manage to have showers that don't leak all over the floor). The hotel doesn't charge anything extra for dogs but equally isn't able to provide things like bowls for water etc (for "hygiene reasons") so come prepared. Staff were helpful and friendly, including late night security on the door. The hotel is right by the station, and has a connecting entrance, so is very convenient. No parking at the hotel but there are discounts at local car parks. I would definitely stay here again.

I love the Queens as a building, and I’ve stayed several times. But this time we were disappointed. The room was comfortable and well decorated but not well looked after. The bathroom was not properly clean with chipped paint on the door frames and tiles that hadn’t been cleaned properly. Even though I checked out well ahead of time, housekeeping will already trying to get into my room after I came back from breakfast and I felt that they were deliberately trying to rush me out. We were also really disappointed to find that room service finishes at 9 pm. So we tried the bar, to find that the bar food also finished at this time, And also that despite the hotel website saying that the restaurant is open until 1 am, we were told it had finished serving at 9:15, just after we got there. I realise the bar and restaurant are run by a different company but they are advertised as part of the hotel and so the fact that the staff there were offhand and unhelpful, bordering on rude does reflect back on the hotel itself. It also really isn’t acceptable that a hotel of this advertised quality does not provide any food after 9 pm at night. We’ve been back and stayed in Leeds since. We stayed somewhere else that is less beautiful and outwardly swanky. But the service was much better and the rooms were much cleaner and that is where we will stay in Leeds in future.