Sloane Square Hotel, The Lounge

The renovations at this hotel rooms look like they were done by a 7-year-old child . and the staff training seems just as amateur. Seeing the state of the finishes and the work the management has approved, it's no surprise that the cleanliness and hygiene at the Sloane Square Hotel are absolutely dreadful. 1 star for this motel would be enough I had to change rooms four times. In the first room, there were glass marks and fingerprints everywhere, clearly showing the cleaning was poorly done and not checked. The bathroom had greasy, sticky stains and a heart-wrenchwrenching smell. To top it all off, the bed was full of hair and other dirt. When I went down to the reception, the receptionist told me this was the room type I chose when I booked. I asked if the booking mention a dirty room with a dirty bed, hair, fingerprints, and stains. The person then offered me a key to another room and suggested I check it out before switching. I insisted that they accompany me to verify the room at the same time I did. It's ridiculous to have to do their job for them—there’s no housekeeping, no head housekeeper, no service. The person showed me another room and noticed a long hair on the bed at the same time I did. I changed rooms again. This time there were hairs and fingerprints in the sink. I changed rooms once more. Everything seemed okay. Then when we lifted the sheet together, there was a hair on the mattress cover, which was completely stained. Finally, I got to the first floor. The room seemed to be made of salvaged materials with no logic whatsoever: the light switch was behind the TV, the shower cabin leaked water everywhere, and so on. The embarrassed person at the front desk told me there was no housekeeper and that she didn't have a mattress protector. She offered to put two extra sheets on the bed so I wouldn't have to sleep directly on the filth. The next morning, the hotel manager offered me a £30 discount on the £380 I had paid. That evening, I returned, and everything seemed okay. I noticed a hair in the bathtub, which looked like mine, so I didn't worry. Moreover It was clear that the cleaning was rushed, though. I went to bed, ready for a lie-in and a stroll, but was woken up at 7:00 a.m. on a Saturday by loud pipe and jackhammer noises as if they were right next to my bed. I went down to the reception and asked to speak to the manager. A person claiming to be a manager Poped up without uniform and no business card decided to speak to me condescendingly, ironically replying that the manager doesn’t work 24/7 and that he was a member of her team. She refused to listen to anything I had to say, spouting nonstop excuses that made no sense, all to cover up her obvious lack of professionalism and grace. She told me this was the first time she had ever received such a complaint. I told her that was not true and that she could easily see that by reading the bad customer reviews. She told me not to speak to her like that. Anyways I am responsible for what I say, but not for what this person understands. After letting her go on with her monologue, I asked for a gesture, and she reluctantly offered a £50 discount. I feel like giving her that money back so she can take a course on politeness and customer service. This hotel is nothing but a legend. There’s no service, no manager. I called for a taxi yesterday, and I'm still waiting for it. To the owners of this establishment: get it together and visit your property. It has been renovated but it's been abandoned. It's adrift and in the hands of unprofessional people who lack the skills and are letting major safety and hygiene issues slide, which could be harmful to guests’ health. Since these people don't have a frame of reference, our problems are training them on the job. The impoliteness of this so-called manager simply reflects that the staff has taken over the general management, becoming a state within a state. This is destroying the image and reputation of this motel, which is barely worth one star.