The Zetter Clerkenwell, The Games Room

I got married here in August and it was absolutely spectacular. The service was impeccable and the whole flow of the day was super smooth. Couldn't have asked for a better day - big thankyou (from both of us!)

Felt like we found a hidden gem in The Zetter Clerkenwell - perfect spot for us (couple, early 30s who were looking for a convenient place to explore all of London by bus/tube). Hotel has a quirky, historic, charming feel with a quaint but positively eclectic lobby/bar/cafe. Our Deluxe Double room was more spacious than expected and looked out on the picturesque St. James Sq. Will definitely be back!

I visited the Zetter Hotel today, and unfortunately, the service was both slow and disorganized. The glasses were so filthy and stained that no one in their right mind would consider drinking from them; they looked utterly unhygienic. The quality of the food and drinks was also far below what you’d expect from a hotel of this standard. On top of that, I noticed staff spending a considerable amount of time just sitting around and chatting, which clearly impacted the service. What surprised me even more was discovering that two of them — I can’t recall her name she is Italian girl Rach and Miya — were actually part of the management team. Yet the lack of even basic hospitality training was glaringly obvious. For the price you pay, the service falls drastically short of expectations. Management really needs to either train these young managers and their staff properly, or reconsider the team altogether.