M By Montcalm, Roundabout Room

Stayed in a room here for my boyfriend’s birthday (14-15th november) and paid for standard birthday package. Room was nicely decorated! A cake and bottle of wine was also a very nice touch for this! Upon arrival we had a very nice lady check in our bags since we were a bit early and me and my boyfriend went and explored london. After this, came back to hotel to get our key and bags and another woman who greeted us on arrive felt a bit judgemental (baring in mind we had been walking around in the rain for the last 3 hours so we didn’t look the best), she wasn’t entirely rude, the atmosphere just felt a bit off. however this is the only occasion we felt like this, and the next day the same lady checked us out and the attitude seemed a bit better. Rooms are stunning, i read a few reviews beforehand about not much natural light in the room, which is fair to say. however this did not bother us at all, we were especially surprised by the underfloor heating in the bathroom! Lovely filtered water complimentary to the room which we found a nice touch since we’re not fond about drinking tap water. Beds are super comfy and the overhead shower was very relaxing with shampoo, conditioner and bodywash all provided. I will say for the ladies that this hotel in my experience does NOT own any sanitary pads/tampons. When I asked for some of these, they bought me up a laundry bag. This was my mistake forgetting my own, however i would have thought a hotel like this would provide these when needed. I will say that the hotel reception were lovely once I called them back up and explained the confusion and since it was so late they went out and bought some so i was comfortable! This was a lovely act of service which I have never experienced in a hotel before! To prevent this from happening again I would maybe suggest having spares in housekeeping or behind the desk. The spa was lovely, very nice hot tub and the pool we found wasn’t entirely too cold with an experience room next door which we never tried, however we heard good things about this. Very welcoming lady on arrival to spa, they do provide towels for free too! The area around there isn’t too much to do, however the tube station is a 4 minute walk away and doesn’t take too long to get towards central london. Staff (other than first encounter) were more than helpful and made our experience worth it. Our room included the breakfast package which in the morning we had upstairs in the restaurant. You get to pick one item from the menu and then free range to the buffet. Our only comment on this was our beans were cold and they forgot to bring my boyfriend’s meal from the selected menu! We did not mention this since we were both rather full from the buffet, but also something to keep in mind. However the rest of the food was lovely!! Also to note during our stay the lifts kept having to be reset because our keycards would not work and they would lock and not be able to access the guest rooms (this was not just us, we had multiple encounters with people having the same issue) in the end we had to keep trying every lift to find one that would work to get us back up to our room which wasn’t ideal. Overall our stay was good and would definitely come back provided the few disappointing encounters we had were addressed and sorted!

We enjoyed our stay here. The staff was friendly and accommodating. The room was spacious, the bed was very comfortable and the bathroom was amazing, with great lighting and heated floors. We did not eat in the restaurant, Marlowes, but looked at the menu and wasn't all that impressed and it was pricey.

I've stayed here twice. The first time the room was quite spacious and bright despite the building facade, however on my latest stay, the room was smaller and darker due to the big building facade minimising light into the room. Despite this - it was a very pleasant stay. The spa was lovely, sauna a good size but the steam room door didn't close properly without force so kept losing heat when others didn't close it. Swimming pool small but nice for a short one night stay. Gym was functional and good enough for our stay! Overall the stay was good and I would stay with Montcalm again. Great location. Walkable to Shoreditch.