The Berkeley, Ballroom

During my recent stay, Daniela at the front desk provided a level of service that far exceeded my expectations and truly elevated my experience. I encountered an unexpected wardrobe malfunction as I was preparing to leave for a formal gala we had traveled from the U.S. to attend— the zipper of my gown broke completely. In a moment of panic, I called the front desk to inquire if a seamstress might be available. Unfortunately, it was after hours, and the seamstress had already left for the day. However, Daniela, who answered my call, went out of her way to assist me personally. Although she modestly mentioned having only minimal sewing experience, she immediately came to our room with sewing tools in hand. She took the dress downstairs, managed to repair the broken zipper herself, and returned with the gown—literally sewing me into it to ensure I could attend the event. Her calm, professional, and compassionate demeanor turned what could have been a ruined evening into a memorable and positive experience. As someone who works in the hospitality industry and has traveled extensively, I was genuinely moved by Daniela’s dedication. She not only solved an urgent issue with grace and creativity, but also followed up the next day to check in and ensure everything went smoothly at the gala—despite it being an off-property event. Daniela demonstrated a rare level of attentiveness, kindness, and above-and-beyond service that truly sets a standard. She is a tremendous asset to your team and an embodiment of hospitality at its finest.

We went for afternoon tea at Cedric Grolet expecting world-class service from a hotel with this reputation. Instead, we were served stale food, cold coffee, and weak tea. Everything was a letdown. When we complained, the manager offered a hollow apology and absolutely nothing to make up for it. No gesture, no discount, no voucher. Just a pathetic bag of chocolate chip cookies handed to us like that would somehow fix the experience. For The Berkeley to allow something this bad under their name is a complete embarrassment. Truly shocked.