Christmas At Copthorne Tara Hotel, Shannon Suite A&b

Good location Rooms generally looked very tired and in need if TLC. My first room looked like a care home reject, interconnecting door unlocked. If you want a bottle of water, you need to be in a club room. Levels 10 and above only. All other floors nothing. You don't qualify for water. Comfy bed Clean sheets Housekeeping was done promptly Air con worked, the fridge did not. (For your imaginary water!) No hairdryer, although the cradle was there. When requested, one was delivered. Breakfast good selection and plentiful.

This was the worst hotel I have ever stayed at in London. We booked this hotel over a year ago for a birthday celebration for my husband as we were doing London and Paris and we had 38 guests with us. There was so much wrong with the hotel from the rudeness of the staff to the discomfort of the rooms. One of our guest didn’t have a doorknob to the joining room and they could see in the room next door. When we reported the front desk clerk was extremely rude and said there was nothing they could do about it and the hotel was fully booked (which turned out to be a lie). My guest ended up just hearing it and put a towel in the door. We had another guest who had mold in the room and they ended up moving to another hotel. Another guest toilet didn’t work and it took 4 times for them to come and fix it. We also paid for a service to have our bags picked up on the day of departure at 6 am and that didn’t happen. I will be writing the corporate headquarters with more detailed examples of this very unfortunate stay. I don’t recommend this hotel if you want comfort and luxury. If you want a good location to walking for shopping and food it is really great (but again the staff, the rooms, and overall hotel were a disaster). We then moved along to Paris at the Pullman Eifel tower and it was a true 5 star and opposite if you need a comparison.