The Connaught, Silver & Oak Rooms

We came today to have lunch at the Jean Georges restaurant, as per my discussion with the restaurant staff at the reception she informed us that the tables outdoor are for walk-ins only, she informed us there will be a £60 minimum charge pp and were ok with that. Then she told us that we can have a lunch for 1 hr only because the table outdoor is reserved !! We got confused because first she informed us that they don’t do reservations for outdoor tables and she’s telling us to have only 1 hr. Anyway when we got to our table there were 3 additional empty tables, after 55 minutes of rushing us, we asked for another dessert, the manager came to us and asked us to leave because it’s been 1 hr already, when we told him that kindly don’t rush your guests and let us enjoy our lunch he said “that it was nice of him to give us a table” sorry but this is absolutely unprofessional and unacceptable service from such restaurant and hotel. We are not having lunch for free it’s not a favor we paid £180 for a lunch that we did not enjoy. I don’t wish anyone experience this again

We had one of the worst dining experiences today at The Connaught Restaurant during lunch. The outdoor seating is supposed to be for walk-ins, not reservations, yet from the start, the staff acted as if they didn’t want us there. When we walked in and asked for an outdoor table, the waitress claimed there were no tables available — despite many empty ones in sight. After pausing, she reluctantly said she could give us a table but only for one hour and that we must spend £60 per person. It was clear she hoped we’d just leave. We agreed, and they seated us at a table with no shade on a very hot day, even though shaded tables were available. When I pointed this out, the waiter rudely said those tables were “for hotel guests,” contradicting the fact that outside tables are not reserved. After only one hour, without asking if we were finished, they brought the bill. We told them we still wanted dessert, but they insisted we move to the bar. We declined and asked the manager to remove the £25 service charge. He said he would — but only removed £2. When we questioned this, he suddenly claimed the minimum spend was £65 per person, not £60, contradicting what we were told earlier. Only after we argued did he agree to keep it at £60. His tone made it sound like they were doing us a favour by letting us dine there at all. After paying, another manager told us to leave because “guests were waiting” for our table — yet when we walked past 15 minutes later, nearly all outdoor tables were still empty. The entire experience felt dishonest, unwelcoming, and unprofessional. We left feeling uncomfortable, disrespected, and completely unwelcome. For such a supposedly prestigious place, the attitude and treatment were shockingly poor. We will not be returning and cannot recommend this restaurant to anyone.