Arcade Tottenham Court Road, The Terrace

Upon walking in, we were instantly greeted by the staff and directed to a table, with the assurance that someone would be over shortly to take our order. After waiting about five minutes with no one approaching, I tried to use the QR code on the table to order instead, but unfortunately, it didn’t work. I ended up flagging down a waiter to let them know we were ready to order. Once we placed our order, the apple juice was brought over straight away, which was great. However, the server dropped it off quickly and left before I could ask about getting some water as well. The food arrived within 5–10 minutes of ordering, which was impressive in terms of speed. That said, I had to remind the staff about the water midway through our meal, as it had been forgotten. I understand this might have been due to how busy the waiters looked at the time. Overall, the food came quickly and the staff were polite, but the service could be improved with a bit more attentiveness.

Two of us arrived and were greeted decently. However, we were seated at an extremely small table that clearly wouldn’t have held all the plates we ordered (see photo). I had to request to move to a lounge table, which, when we got there, was still dirty. We waited around 5 minutes before someone came to clean it. On the positive side, the food arrived fairly quickly, and the staff were polite and well-mannered throughout. Unfortunately, the food itself was underwhelming. The falafels were bland and lacked any real flavour. The £9 tempura was especially disappointing—at that price, you expect something memorable, but it fell flat. The only thing I genuinely enjoyed were the tater tots... which says a lot, considering they were just a side dish. I paid £67.50 in total (including a £7.50 service charge, which I still felt the staff deserved), but I left feeling completely let down by the food and experience. Sadly, I won’t be returning.