Millennium Gloucester Hotel, Cromwell 6

I recently had the pleasure of staying at the Grand Millennium Hotel on Gloucester Road for two nights to celebrate a dear friend’s birthday, and I cannot recommend this hotel highly enough. From the moment we arrived, the staff went above and beyond to ensure our stay was nothing short of perfect. We were generously upgraded to a stunning suite, complete with two beautiful bathrooms, a spacious living area, and a well-equipped kitchenette. The attention to detail was impeccable. As it was a special occasion, we were touched to find the suite thoughtfully decorated, with a handwritten card and a gorgeous cake awaiting us on arrival — such a beautiful and personal gesture. Just when we thought it couldn’t get any better, on our second night, we were surprised once again with a complimentary bottle of wine and a birthday dessert. It’s rare to come across such genuine hospitality and care. The room itself was incredibly comfortable, and the amenities throughout the hotel were fantastic. We particularly enjoyed the delicious buffet breakfast each morning — a great variety and absolutely delicious. A huge thank you to the entire team — from the warm and helpful concierge to the lovely maids who serviced our room with a smile. Every single member of staff we encountered was friendly, professional, and made us feel truly welcome. Without a doubt, we will be returning. This hotel is a gem in the heart of London.

This was by far the worst hotel experience I’ve ever had. We were given the wrong information about parking before arrival, only for the staff to completely deny it when we checked in. They refused to take any responsibility and left me with no option but to pay nearly £200 for parking. On top of that, the arrangements for my two-year-old daughter were appalling. We were given a cot without a mattress. When I complained, reception simply said there was nothing they could do as all sofa-bed rooms were booked. I asked for a floor mattress, they refused. I even asked for a duvet so she could at least sleep on top of it, they said none were available. My toddler ended up sleeping on bed sheets on the floor, which was horrible and completely unacceptable. The night itself was unbearable. Around midnight, doors were slamming constantly and people were shouting and screaming in the corridors, clearly drunk. It was impossible to sleep, and I had work the following morning. Even basic service was unreliable. I requested a laundry bag from room service, was told it would be brought up, and no one ever showed. This hotel does not care about its guests’ comfort or well-being. Between the misinformation, the way complaints were handled, the lack of proper facilities for children, and the appalling noise, this stay was a complete disaster. I would never stay at a Millennium hotel again and strongly advise others to avoid it.