Pizza Pilgrims Hyde Park, The Indoor 'Secret Garden'

Lovely young man who serve there and polite too. The pizza was very nice and also the Italian orange lemonade. The mozzarella bites were nice too. The place is just overpriced though. The price does not match the quality and taste. I also asked politely for the removal of the 12.5% service charge that we have been seeing too much in London which is shameful. I will not support this system. If the staff is not paid well, the employer should pay them more. The food is overpriced enough!

Been told a lot about this pizzeria brand and finally tried it for the first time — and I was surprised, both in good and bad ways. I went with my partner and, unfortunately, we arrived during the last rush hour of the day. Luckily, we got the last free table. The decoration and menu are original, and the pizza with dips was… olalala… absolutely amazing! The food was delicious and truly saved the experience. Unfortunately, arriving at the busiest moment meant the poor waitress was completely overwhelmed — and alone — managing the whole place, with a queue of people waiting at the entrance. While telling most of them there were no tables available, she forgot to take orders from those already seated, including us and a few other tables. I had to ask someone else to help because the wait was getting frustrating. Sadly, the second waitress, who seemed more focused on serving drinks, was quite rude — which made me feel bad for having to place my order. Once we ordered, though, the food came quickly, and it was incredible. Overall: The food is worth coming back for, but the service really depends on timing and the staff’s workload.