Cane And Grain

Fantastic space outside. The food is superb (and very reasonably priced). Good music on. The team is polite and relaxed. Fully recommend!

Dreadful. Having booked, we perused the menu online. Some of the party were looking forward to ribs. On entry, we advised we had booked and were 'pointed' to a table. Nobody came to attend, so we asked what the protocol was and were told, you order everything at the bar. We proceeded to order drinks at the bar and were served by the most miserable young lady I've ever met in hospitality. It felt to us like she didn't want to be there and that we were paying the price. Nonetheless, we sat down to look at the very limited menu on the table. We asked if there was another menu as we didn't see any ribs. ~ "Oh, we don't do them any more". Next, we went back to the bar to order from the non plussed young lady. First item on the menu is a meat platter and that was the first order for us. "We haven't got that"....incredulous, I asked "Are you sure? There's hardly anything on the menu and you don't have the first item?" Let me check with the manager was her reply. She shouted over to a young guy stood by the door, who duly confirmed the absence of the meat platter. At this point, I asked why we hadn't been told what wasn't on the menu when we sat down, why is wasn't clear that we had to order at the bar and why we hadn't been shown to our table. I explained that with the bad attitude of the young lady behind the bar, it was fast becoming a bad experience. His reply was "I'm not surprised she has a bad attitude, she can hear you complaining about her" At this point, I made it clear that I was astounded by his answer as there had been no complaint until this point. He quickly made the excuse that it had been a long weekend (bank holiday) and that staff were very tired from putting in extra shifts. We drank up and left. Now, I've received bad service plenty of times before but this place takes the world record for incompetence from start to abrupt finish. Never again!