Mour Hotel Nottingham, The Wing

Excellent service spent 4 nights here and was extremely well looked after. Food was excellent and you could tell every meal was made fresh. Special mention to Lewis & Freya I was made to feel very welcome and I thank you personally for the great service

We visited to charge our car at the Tesla chargers in the car park. Whilst there, my dad wanted a cuppa and a sandwich. He ended up having his most expensive sandwich ever, at £15. It was a club sandwich and he thought it was very good in the end. The facilities were very clean and looked premier. Great Tesla chargers

I was a regular at this hotel. I visited at least twice a week and typically spent around £40 each time. The hotel itself has nice facilities, but it is completely let down by the behaviour of the manager. On one occasion, I ordered a steak (priced at over £45) and asked for it to be cooked medium rare. When it arrived, it was clearly well done. I politely went to the bar and said, “Do you mind changing this for me please, as it’s more well done than medium rare?” For a meal at that price point, you’d expect it to be prepared correctly. Instead of simply rectifying the issue, the manager stormed over in her heels, brought the plate back with the waiter, and began lecturing me in front of other diners. She told me the steak was cooked correctly, insisted I was wrong, and said she would change it “but only as a favour.” She even started poking the steak with her fingers at the table rather than handling the situation professionally. The other guests sitting nearby were visibly shocked at how she spoke to me, with one even commenting, “Did she really just speak to you like that?” I later approached her privately to ask why she felt the need to speak to me in such a condescending manner — as if I were a schoolchild — and instead of resolving the matter, she barred me from the premises. For a place with such potential, it’s no wonder it’s for sale. A good manager can elevate a hotel, but a rude and dismissive one will run it down — and unfortunately, that’s exactly what’s happening here.