Best Western Royal Clifton Hotel, Exclusive Hire

I stayed in the hotel on Monday. Big thank you for Ramona behind the bar was really friendly and helpful . She stayed open longer for us as we wanted to have more drinks with our friends after the entertainment finished. She had a bit of a technical issue when there was a power cut in the bar . But she handled it professionally and apologised for the waiting as the card machine wasn’t working properly . Our stay in the hotel was amazing . Looking forward to come back again.

An absolute joy to be here at The Royal Clifton nothing is to much trouble at all, Bedroom Suite was wonderful and the food excellent. We will be booking again next year as our experience was fantastic.

The rooms are quite dated,however the bed and bathroom were both clean. I was disappointed to find a dog biscuit on the floor in our room when we arrived. Obviously missed by housekeeping. The first day I managed to have a tepid shower but afterwards the water was freezing cold for my partner and the second day neither of us was able to shower as the water was freezing again. We mentioned it to reception who said that maintenance were dealing with some issues and other guests had complained. The food was really nice,lots of choice and everything was hot. The restaurant was clean and staff throughout the hotel are lovely,very helpful and polite. It's a shame but we probably wont be returning. The hotel needs alot of work doing to it. While we were there a massive hole appeared in one of the ceilings in the corridor on lower floor. The staircases need attention,weren't as clean as they should be. And although rooms are non smoking the smell of smoke was emanating through the hotel.