Hilton Bournemouth, Not A Wind Up

We came here in July 2025. When we first arrived the receptionist wasn't as welcoming and friendly as I thought she'd be. She was quite intimidating and she seemed uninterested in us. I work in reception and I know that you are the first person the guests see so you have to leave a good impression. We also had a confusion with reservations and we let them know we'd be checking in early and I'd pay upfront but I guess that didn't work out. I explained it to her but she kind of just didn't want to deal with us which made me feel a bit uncomfortable. I spoke to the manager and he was cool and just explained to me what was happening and I got the whole picture of what happened and offered a free drink. So we stayed outside for 2 hours until our room was ready. 😕 The room was nice, it was spacious and very well air conditioned. The bathroom was impeccable too. The cleaners know what they are doing, and I can't thank them enough for that. Breakfast was lovely too but just has some faults. Maybe if the hash browns weren't so soggy then I would've loved the breakfast. The orange juice was smooth when full but then as I went by to get more bits just started coming out the dispenser which made me feel really grossed out😕

I'd booked a twin room for my 14 year old son & I to stay at Hampton by Hilton Bournemouth for one night. When we got to the Hampton, the front desk informed me we had been 'upgraded' to stay at the neighbouring Hilton Bournemouth due to my Hilton Honors Gold Status. We walked over to Hilton next door, and were disappointed to find we had been put in a double room, and not a twin as per my original booking. I raised this matter with the front desk as the double room was not suitable for us. We were told by the Manager that the only other available room was a family room, which I reluctantly accepted. We then had to wait downstairs in the lobby for around an hour whilst our room was being prepared. The room wasn't as comfortable, with me taking the sofa bed and my son in the double. Much more concerning; there appeared to be what looked like blood stains in the bathroom, which obviously hadn't been cleaned properly. When I was leaving in the morning, the young lady at the front desk offered to waive the parking charges as a gesture of goodwill for inconvenience caused. To add insult to injury, 2 months later I received a Parking Charge Notice for failing to pay the car park fees. I'm now having to deal with the parking company, as well as Hilton Bournemouth to get the parking penalty cancelled.