Mercure Winchester Wessex Hotel, Exclusive Hire

Disappointing Stay with a Lack of Proper Hygiene, Refund Options, and Poor Room Allocation ————————————————————————————— While the hotel is in a fantastic location, close to everything, the overall experience was unfortunately below expectations. The hotel is a bit dated, which could have been charming if the room had been properly maintained. Sadly, the room we stayed in had fallen into disrepair, and the cleanliness left much to be desired. I would’ve felt more comfortable staying in a budget hostel, especially considering we were traveling with our 9-month-old baby. Hygiene was a big concern for us, and it didn’t meet the standard we hoped for. (I have added a few pictures there are loads more ,but Didn’t wanna spend the whole time taking photos of poor Hygiene) I strongly recommend not using their kettle due to limescale. Although They were aware we were travelling with an invent they were aware we were travelling with an invent we were placed right opposite the bar. The noise from loud music until late at night was disturbing, and it kept our little one up. To make matters worse, we were directly next to the “smoking area”so we had to deal with the sounds of people going outside to smoke as well. It was incredibly frustrating, especially since the hotel was aware that we were traveling with an infant. The service didn’t do much to improve things. We didn’t need much assistance, but when I voiced my concerns about the room, the only compensation offered was a £15 refund for parking. Considering the state of the room and the disruption caused by the noise, this felt completely inadequate and frankly disappointing. Additionally, a side note about the staff: while it’s a small detail, the woman at the front desk was wearing a wrinkled shirt and didn’t appear to take much pride in her appearance, which gave the impression of a lack of professionalism. Overall, I wouldn’t recommend this hotel, especially with a family. There’s a Premier Inn directly across the street, which would likely offer a much better experience for a similar price.

One star only to acknowledge the kindness of an employee who made the effort to change our room. We don’t hold anything against the staff on site, but unfortunately, the experience didn’t improve after the change. We are genuinely disappointed and saddened by this situation. Cleanliness is lacking, comfort is non-existent (sagging bed, worn-out room, not clean), and we are stuck here for ~6 nights. The price is completely unjustified and does not reflect the rich history and authentic charm of this city and especially with such a central location in the city. A huge disappointment.