The Talbot, The Wisley

Good potential but let down with basics such as room cleanliness and customer service. Restaurant food was nice, however server cold so I had to send back, I orders a desert which took over 15 mins to arrive so I had to cancel, and the breakfast was not very nice at all, all luke warm. The receptionist came across unapologetic and sharp when checking out as their was missing details on the booking for my business meal allowance, a simple apology might have helped.

Very disappointing all round. Main hotel is shabby and unloved. I dread to think how long the carpets have been down. Bedroom was satisfactory although we had to get the cleaner back to clean bathroom as there were hairs in the shower and wee and toilet roll in the toilet. It clearly hadn’t been cleaned. We went for a beer in the garden, but were moved on as the garden was apparently reserved for a wedding. We felt quite unwelcome !! Slept well in comfortable bed, but in the morning were faced with a most unpleasant experience. I can’t comment on the taste of the cooked breakfast as I didn’t eat any of it. My partner said edible at best. We are here for a 2nd night, but we are going somewhere else for breakfast tomorrow, which says everything !! Just got back from a lovely walk in the local area to be told by housekeeping that they won’t get to our room today. Just avoid The Talbot if you have any sense !!