The Abbey Hotel, Arden

I stayed one night at the Abbey Hotel. Absolutely stunning building, beautiful interior and perfect customer service. Beautiful room with bay windows overlooking the car park and Malvern Hills. Christmas decorations throughout the hotel, felt very festive. The breakfast was very tasty, the poached eggs were cooked perfectly. Thank you.

Very warm welcome from the reception staff as I arrived, room was easily accessible for me (I use a crutch most of the time to get around) only two little steps to walk up. The room was spacious and the bed was nice and comfortable. I did have a slight mishap with pressing the wrong button on the tv remote causing it to go to a blue screen but one of the staff was more than happy to come and show me how to fix it (I had accidentally changed the source -oops!). The breakfast had a good selection , the cooked options were excellent and the staff were friendly. I did sit for a little bit on my second evening in the Priory Bar, the staff were again very friendly and I must say you do a very nice hot chocolate. Check out was nice and easy.

I really enjoyed my stay in The Abbey Hotel. As the name suggests the hotel was right next door to the abbey and in the centre of the town and yet out of my bedroom window I could see the stunning Malvern Hills and the beautiful hotel garden. The staff were so nice, accommodating and made me feel very welcome - nothing was too much trouble. The hotel was also beautifully decorated for Christmas. Checking in and out was extremely easy as it was online so no queues at reception just peaceful calm. Thank you so much to all the staff and especially the lovely Denis.