Last Drop Village Hotel & Spa, Crompton Suite

Stayed for business. Didn't get a chance to use the spa facilities. Room was okay, food was good. Bed and shower was terrible. The shower was one of those fixed to the wall, non movable heads above the bath with a retro fitted shower panel. The only problem was that the panel didn't fit because of the bath grab handle meaning a flooded bathroom floor. The bed was two twins with a thin joining mattress which resulted in a horrible divit in which you struggle to sleep in. Breakfast was included and was half decent, although the black pudding felt undercooked. Dinner the night before was surprisingly good with good service. Just a shame the drinks range wasn't bigger.

Booked 1 night stay at this hotel for our 25year anniversary last minute. I didn’t even get a confirmation email. Couple days before my wife asked, what do I need, how longs the spa, is it a certain time, checked for an email didn’t have 1 do I rang the hotel to be told oh you have to book spa separately so they put me through. The spa! Told us you get 50min what time do you want, booked for 2pm. Nothing was explained like the hire of robes etc. I think 50 min is not enough time at all. By the time we were changed, had a look around did 1 steam room for the recommended time we only had 20 min left. It’s very old dated and not that clean. 1 of the steam rooms wasn’t even working. The staff in the spa were very rude! The morning breakfast staff were miserable and not very helpful. All in need of customer service training and the hotel needs a good update. The best this about our stay was the comfy bed and pillows. Will not be returning in the future.