Hotel Indigo Edinburgh, Dining Room

Great hotel in a great location! But what made our trip was the excellent service, especially by Avril! She is an absolute gem and wonderful to talk to! She recognized us upon our return to the hotel and provided wonderful service. Would recommend a stay just based on our experience with her, thank you Avril!!

The stay was unfortunately quite disappointing overall. It wasn’t terrible, but definitely not a place I would choose again. The main positives were the location, a very good bar nearby, and the option to leave luggage before check-in with the bags delivered directly to the room later — that part was convenient and appreciated. However, the rest of the experience was full of issues that were never really resolved. The problems started immediately at check-in: the air conditioning in the room was not working and displayed an error message. Considering the hot weather, this was a major issue for me. I specifically chose a hotel with air conditioning because this was a work trip, and being able to sleep properly and stay rested for work was important. After reporting the issue to reception, a technician came to inspect it, but essentially told me that fixing it anytime soon would be difficult due to some pressure-related problem and that they were unlikely to resolve it quickly. I was advised to “wait,” while the hotel offered a very small fan and two complimentary bottles of water as a solution. Unfortunately, the air conditioning was still not repaired the next day, nor the day after. Sleeping with the window open was not an option either, as the room overlooked a roof full of technical equipment producing constant noise day and night. The final surprise came at check-out. The day before departure, I personally confirmed a late check-out through my IHG loyalty benefits and was assured there would be no problem staying until 1 PM. Imagine my surprise when, returning to the hotel at 12:15 PM on departure day to collect my belongings, I discovered that the room key had already been deactivated. At reception, I was told they could not see any late check-out in the system and “couldn’t do anything about it.” They eventually reactivated the key so I could at least retrieve my luggage, but otherwise the attitude was essentially that this was not their problem. They also showed no interest in investigating which staff member made the mistake because I did not know the employee’s name — only the approximate time of the request. This was especially disappointing because I have generally had very good experiences with IHG hotels, and this was the first time I encountered such poor handling of multiple issues. I would not stay here again and unfortunately cannot recommend this hotel.