Hire The Glasshouse Exclusive Hire

The Glasshouse, Exclusive Hire

2 Greenside Place, Edinburgh, EH1 3AA

88% would book it again
Typically responds within 18 hrs
GH

Capacity and Layout

20 - 100

Boardroom

Boardroom

20

Classroom

Classroom

-

Cabaret

Cabaret

100

Theatre

Theatre

100

Restaurant

Restaurant

-

Open space

Open space

100

Amenities

Wifi

Audiovisual

Parking

Public transport

Catering

Extra space / Overnight

Disabled access

Air conditioning

Lectern

Stage

Cloakroom

Print/Scan/Copy

Description

Ratings & Reviews

Matthew B, CRDE

September 24th, 2021

During our stay we received poor service from an front desk agent J***e. She was non-committal about every question we had pertaining to COVID. We were traveling from the US and wanted help but she seemed not to care. We were told to leave our bags (our room wasn't ready as we arrived early) in an unsecure closest. We literally walked in there unattended with many other guests luggage sitting out. The guest room bathroom was dirty, specifically the presence of hair. The closet next to the bed had a blinking light inside of it, since the doors are glass it woke my wife up in the middle of the night several times during our stay, plus we reported it during our stay! Their attempt at fixing a simple light didn't work on the second attempt so, again in the middle of the night, I got in the closet and unplugged the lamp. All of this was reported the night before we left, along with my (very clear) expectations of service recovery. The following Monday, I got an email from the same J***e, it was a generic, scripted email with an offer of minimum points that was insulting. I replied to the email and three days later still had no response. Then I emailed again copying the GM and Operations Manager, and again today no reply. The service culture at this hotel needs a complete overhaul starting with management.

GOOGLE REVIEW

Simon & Nilou Williams

September 19th, 2021

We had an amazing stay with the Glasshouse in Edinburgh. Booked last minute due to a cancellation elsewhere, they were very accommodating, upgraded us to a room with an amazing view on the terrace. We really liked their bar, which had a nice chilled atmosphere. Would highly recommend them and we will certainly be staying again next time we are in Edinburgh!

GOOGLE REVIEW

Liz Condie

October 5th, 2021

My husband and I were treated to a Picnic Tea and we were absolutely delighted with the service, food and cocktails. Every member of staff went above and beyond their duty, including the Manager to make our visit, very special. We highly recommend it and will most certainly return at some point! Many thanks again. Liz & Frank Condie.

GOOGLE REVIEW

Raymond Karpinski

August 13th, 2021

Top dollar for a garden view suite... wood furnishings are tired and dated. Bathroom is worn out, sinks both damaged and tiling needs repaired. Reception was very nice and staff are very good but room quality doesn't match the lobby.

GOOGLE REVIEW

Gale Simpson

June 22nd, 2021

My husband and I had a fantastic overnight stay at the Glasshouse, staff were very professional and attentive, garden suite was sheer luxury opening up to the roof top garden with lovely views of Calton Hill, very peaceful to sit and enjoy our cocktails, also enjoyed a drink round the fire pit in the snug area. Bed was very comfortable with a full Scottish breakfast to complete our stay. Would highly recommend this hotel which is within easy walking distance to train station and attractions.

GOOGLE REVIEW

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Hire The Glasshouse Exclusive Hire

The Glasshouse, Exclusive Hire

2 Greenside Place, Edinburgh, EH1 3AA

88% would book it again
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