I would give it more stars if possible. Everyone that we spoke to or had the pleasure to interact with were amazing. From the moment you are outside the hotel to checking in to breakfast, everything is of a high standard. Amazing breakfast with a view of Hyde park, chefs are very talented and must try the omelette for breakfast. You feel like royalty, nothing is too much and the staff are friendly and always smiling. Top notch quality. Great attention to detail. My fiancé proposed to me at the hotel and there is nothing I would have changed. Everything was so perfect and meticulously planned. Couldn't have asked for a better proposal. The staff are amazing and deliver customer service to the highest standard. I cant stop talking about the experience we both had and I would recommend the stay at the hotel to all family and friends.

This has now become the only place we stay at when we visit London. Very convenient location for most attractions and shopping. The hotel itself is large but yet somehow feels cosy and welcoming. Staff are always very helpful and even remember repeat customers which makes a welcome change in the larger London hotels. Great food options in the hotel and the fitness and spa facilities are both excellent.

Everyone needs to stay here and experience the hospitality and service. The staff are super friendly and attentive and go out of your way to feel like you're back in the golden age of travel. The restaurants have great food and afternoon tea. The rooms are decent sized for London but super clean and staff are just amazing. Great place to stay, I've definitely "become a fan" as I usually stay with another luxury chain but these guys were superior for service.

This hotel is simply amazing. Fantastic hotel, lovely food, amazing room but best of all the service is unbelievable. I have to say a huge thank you to Mr Accossato who went out of his way to keep us happy. The hotel are privileged to have such wonderful staff like him. Amazing location also, cannot fault this hotel.

Beautiful hotel, great balance of classic but modern. Very attentive and friendly staff, great atmosphere. Food and drinks were all amazing and good variety offered.