Thistle Kensington Gardens, Restaurant and Lounge
Hospitality Inn Bayswater, 104 Bayswater Road, London, W2 3HL
Capacity and Layout
Ratings & Reviews
June 4th, 2022
Reserved in November for March 27. Arrived to find it closed. Stood on the sidewalk with rolling bags staring at the building. No notice, no answer to phone calls, nothing. Thank goodness I was able to get reimbursed by my travel agency, but not a good start to my first trip to the UK!GOOGLE REVIEW
June 9th, 2022
Staff are great. Very pleasant and helpful. Location of this one is just ok. Safe neighborhood yet boring with not very good services nearby. My primary issue is with the corporation who decided it’s ok to squeeze people into a room so small. They had to forgo a mini fridge in order to create more over- priced rooms in which to book unsuspecting travelers. If you have more than one person in the room you have to walk or slide across the bed if the other person is at the desk and you need something from the other side of the room. Shoes are to be kept on top of the shelf that was created by the ironing board stowage else you will trip all over them while making your way around the room. I defy the corporate bigwig who signed off on the room sizes to dare open the ironing board and actually iron their clothes in this room. You really have to think ahead about what you need or want out of your luggage prior to stowing in the only well thought out ‘amenity’ of the room. I had to put the telephone in the desk drawer in order to gain a few square centimeters of flat surface in the room. Bathroom has a scant few centimeters on which to put your toiletries and maneuver. If you are by yourself you might be able to manage. If you have 2 people in your party, don’t stay here. Shining example of shameful corporate greed!GOOGLE REVIEW
July 1st, 2022
Had a motorbike accident and spent 4 days in hospital. During that time I had a room booked here for my daughters 4th birthday, so obviously was unable to make the booking. When i was able to contact the hotel and booking.com they assured me I would receive a refund for the room and passed on their apologies. After a lot of backwards and forwards I was then informed that a manager at the hotel had declined my request for a refund and basically didn't care what happened. Hope people get a flavour of how thistle hotels treat their guests in the event of an emergency.GOOGLE REVIEW
July 4th, 2022
We checked in to this hotel early this afternoon and, whilst we cannot fault the reception staff for doing their very busy under obvious extreme pressure, we wanted to say how very disappointed we are with the room we have been allocated. We booked this stay about ten weeks ago, to celebrate our tenth Wedding anniversary - a “deluxe king room with beautiful views over Kensington Gardens” - and we have anything but! Our room is tired and bland with no view except for a grassed garage roof and roadside trees. The furnishings are outdated and worn, the bathroom is tiny, and we would have thought a deluxe room would have had a refrigerator, but again we were disappointed. The room does not match the website description by any stretch of the imagination. Very disappointed.GOOGLE REVIEW
May 20th, 2022
Very Basic hotel definitely not a 4 stars hotel. The wifi didn’t work for a few days.the service is mediocre at best so does breakfast. The rooms are not clean enough: stains of the carpet and hair in the bathroom. Very miser with the toiletry. The rooms only become available at 15:00?!?!?! Even was half an hour late with an important wake up call!!!! The location is very good. And the night shift is tentative and helpful. I will not come back to this hotel in the future.GOOGLE REVIEW
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