Check in was quick and easy, staff really friendly and communal areas super clean. The room was clean but a little tired, especially the bathroom. The biggest drawback was that it was noisy and walls were thinner than expected. The air con was good, and facilities such as tea and coffee and hairdryer were all quality. Would stay here again, overall value for money is good.

The reception was clean, tidy and nice. Very polite gentleman checked us in. Went to our room and we had to physically throw ourselves against it to get the door open. Same for shutting it when we were inside. Twice my husband didn't close the door fully as it hadn't shut properly behind him as we entered. We had to lean on it to get it shut. Same for the bathroom door. Clearly some movement in the building has occurred. Bathroom door wouldn't shut. The bathroom door also have a large (albeit repaired) hole on the inside. Clearly been kicked at some point and repaired. I understand the repairing...…but how about painting the door?? Just a few suggestions. Thanks.

I had an amazing stay. Everyone was helpful. It was my husbands birthday surprise and they surprised him with a birthday cake. I was very grateful. The breakfast was amazing. Only reason why I did not give it 5* is because we had to wait 1 hour for hour afternoon tea to arrive as there was no staff if the tea room and other people where waiting. Other than that when the food arrived it was lovely 😍

We had a very comfortable stay in this hotel. Our room was very clean and spacious. The room was quiet. The hotel is in a very convenient location within walking distance to the high street where all the shops and restaurants are and close to the tube stations and easy access to the bus stops. It’s not far from Kensington Palace. The buffet breakfast was adequate with a good selection. We will definitely come back to this hotel again and will recommend it to anyone.

Fantastic hotel, let down by bedroom. . Check-in: Smooth and prompt. . Location: Fantastic! Smack bang in the middle of everything! Kensington/Hyde Park, Knights Bridge, Buckingham Palace... All walking distance. . Restaurant: Delicious food, fantastic staff and brilliant chefs combine to provide a joyous experience. . On the flip side, the bedroom felt tired. Windows are understandably sealed for guest security, however, the air conditioning was an absolute hoax. I can blow cooler air out of my nostrils! The privy needed a master class in a firm yet delicate flushing technique, and there are stains on the wall that could do with a spritz. That said, we shall surely return. The staff make this hotel feel like home, and the view of London's skyline at night is to die for.