I had a prepaid reservation here. Upon arrival I got a manager explaining that "system was down this week. we don't have any rooms left. I am booking you to a sister hotel". Even this is unpleasant enough but the cheeky bugger wants to move me to a cheap hotel with half the price rooms. Only after long talks am i moved to a decent hotel. Quite unprofessional. Oh, he did offer me a drink in the bar while waiting for the cab :) that was the most expensive drink i had if i do the room difference math.

Good location. Had a few issues with being near the generator at the back room 208 and 328. However thanks to Thomas the duty manager he was so good and moved us a few times. If it wasn’t for him we would of been unhappy. Thank you Thomas . Great location good food but most of all Thomas the manager .

Make no mistake, this hotel is clean & good location, convenient to London Underground. However, I found it to be a maze of hallways, steps, nooks & crannies. Not a good choice for anyone who has a disability or cannot navigate small hallways. My first excursion to my room, I expected to find a block of cheese as an award!

The staff is AWESOME! They will go out of their way to help. Rooms are small but as an American we are spoiled so I cannot dock them for that. Very nice atmosphere. Close to everything that you are going to want to do in London without the hustle and bustle of downtown. Paul cafe around the corner is perfect for breakfast and Tesco for miscellaneous items at a grocery store price. Also a underground right around the corner. Very nice people there.

A nice building in a premium location. But what singles this hotel out for me is the patience, efficiency and friendly attitude of *every* member of staff I encountered. I was here for business, using the meeting rooms and facilities to deliver a course and, again, the support was faultless.