HORRIFIC NON-EXISTENT customer service! I’ve been chasing the general manager for a refund for 2 months and I am now being ignored. Calls do not get answered, you’re better off staying somewhere else where the staff are actually capable of communicating with you. At present, Nottingham Belfry and myself are pen-pals but it seems to be me doing all the writing…….

Spa Day - Generally OK but gym equipment looked well worn. Staff in the spa area were difficult to locate. Problems with getting lockers to lock/unlock. Treatments were nice and staff in the treatment area very friendly. A special mention for Lauren who delivered our treatments and was so lovely to chat to.

I attended a wedding recently there. The hall was very nice The staff at the first bar very quick. There was a long queue but it moved quickly. The food was very good The overall service very good.

Good pool, sauna , jacuzzi and steam room. The receptionist were poor at picking up the phone, I tried calling multiple time from my room but they didn't pick up. Rooms were clean and spacious. 3 stars because of the receptionist, personnel is a big deal for me.

Fab 5 star hotel, spotlessly clean, room was huge, lovely bathroom, very quiet location and a great pit stop for the surrounding national trust properties. Spa was great a real treat. Food was great and good value, well done Nottingham Belfry!!