The Moonraker, Exclusive Hire

Such a disappointing stay. We booked this Secret Escapes deal for a special occasion for Dinner Bed & Breakfast. I have booked many times through this website and the hotels are always special and high quality. I had read quite a few negative review especially about the meal options on the special offer. I checked the Residents menu online and could see there were a couple of nice options so continued with the booking. Our room was ok, bottled water would have been nice as both taps were hot despite running them for a while. At dinner the options were 3 pies, a burger or fish and chips! The menu online had been replaced with this awful one especially if you avoid gluten. No healthy option. The food was terribly cooked (or re-heated) and the bacon in the burger was microwaved and slimy. Most options had a hefty surcharge when this is only usually applied to steak, not that it was an option. Even apple crumble was extra. £10 surcharge for a cheeseboard is daylight robbery! It seemed obvious that this was not in fact, a special deal, but numerous ways for the place to charge extra's to bump up the price. Many people were complaining in the restaurant and were told the chef was off and they might have a choice of food in a few days. We were not offered any drinks and the restaurant was short staffed. We left most of our meal and no one asked if it was ok and this was also not asked on checkout. Cooked breakfast was not included in the deal despite most cheaper hotels have this included. I paid £20 extra for a cooked breakfast which was reheated hard sausages and bacon, cold eggs which made us ill later that day. I would suggest raising the special offer price and actually fulfilling good service and food options including a decent breakfast. All the cutting corners completely spoiled our trip and we were grateful we didn't have to stay longer. There's better food at a Premier Inn.