Had high hopes for my stay based on the hotel's promising reviews and elegant website. Unfortunately, my experience fell far short of expectations. From the moment I checked in, it was clear that the level of service and attention to detail was not up to par. The front desk staff was indifferent and seemed overwhelmed, making the check-in process frustratingly slow. The condition of my room was disappointing. Despite being advertised as 'luxuriously appointed,' it was anything but. The furnishings were worn and outdated, the bedding was uncomfortable, and, most concerning, the cleanliness left a lot to be desired. There were noticeable stains on the carpet and a musty odor that lingered throughout my stay. Dining at the hotel restaurant was another letdown. The menu was limited, and the food that I did order was mediocre at best. Service was slow, and my waiter seemed disinterested in providing a pleasant dining experience. The amenities, which were one of the reasons I chose this hotel, were not as advertised. The Wi-Fi was spotty and unreliable, making it difficult to get any work done. The fitness center was under-equipped and not well-maintained, with several machines out of order. To make matters worse, when I voiced my concerns to the management, their response was lackluster. They seemed uninterested in addressing my complaints or making any effort to improve my stay. Overall, this hotel was a major disappointment. It failed to deliver on its promises of luxury and comfort, and the lack of responsive customer service only compounded the issue. I would not recommend this hotel to anyone looking for a quality stay. It's clear that there's a significant gap between how this hotel presents itself and the reality of what it offers.

The Radisson Hotel is absolutely stunning. The reception, the rooms, the views everything about it is just beautiful. The spa area is lovely and relaxing and the gym is amazing too. The bar is so nice and chilled and breakfast is great. Buffet style full English breakfast and lots of other options too croissants, cereal etc. Tea and coffee offered at your table once your sat down. River view from the dining area is beautiful. All the staff there are absolutely lovely. Very welcoming, friendly and helpful. We received a complimentary glass of Prosecco each on arrival and another glass each the next day as we extended our stay for another night. The staff at reception were so kind and efficient at our request for this. Nikoletta checked us in when we first arrived she was so lovely she also helped us sort out the extra night and again was amazing. A lovely man who I think may have been management was also really helpful with this and so friendly talking to my partner all about football and West Ham. Maria checked us out and she was a gem too. We couldn’t be happier with our stay at Radisson Blu for our first time there.

I was staying on a one night business trip, I chose the hotel based on their reviews and close proximity to my venue. The service was exceptional from Maria on the front desk, the room was a very high standard and spacious. I had one query regarding the weighing scales in the bedroom, this was replaced within the hour by the housekeeping team. I had food at Scoff and Banter, this was excellent while looking out on to the river. The breakfast team was efficient, however, they appeared understaffed which affected their ability to see to people ordering a coffee/hot food. The gym facilities were very modern which is welcome given the standard of other hotel gyms. I’ll be back again in the future without hesitation, thank you!

Not the best Radisson I have ever stayed in. Slightly disappointed. Rooms felt dark and small and not the best selection at breakfast. No/ very little GF options. Fitness suite was really good, great equipment and 24hours. Location is dependant on what you want - great for Canary Wharf (10 minute walk) but too far out if you want to enjoy an evening in any other part of London.

I had such a lovely stay, I was attending a conference but managed to also have a delicious dinner, breakfast & relaxing visit to the spa. Everything was so comfortable & enjoyable. My room & bathroom were stunning, spacious, clean with luxury products & all amenities provided. There was a high standard of service & attention to detail everywhere, the staff were very accommodating of any request I had and the panoramic river views highlighted the whole experience. I felt excellently taken care of at reception, in the restaurant, at the spa & also by all the housekeeping staff I encountered in the hallways & spa, smiley, friendly & chatty. Thank you to Maria on reception who left a lasting impression while checking me out, she was a delight, warm & caring. I left feeling happy, content & rejuvenated! Not bad for a quick business trip eh!? 😁